Natanael Chavez
Phoenix,AZ
Summary
With a proven track record at Midwestern University, I operated security systems and coordinated emergency responses, enhancing building safety and reducing false alarms. Skilled in dispatch software and bilingual communication, I have consistently improved client satisfaction and operational efficiency by remaining calm under pressure. Professional with a solid background in security operations and emergency response coordination. Skilled in monitoring systems, managing communications, and executing critical protocols. Strong focus on team collaboration, customer service, achieving results, and being adaptable to changing needs. Reliable with excellent problem-solving abilities, effective communication, and keen attention to detail.
Overview
19
19
years of professional experience
Work History
Security Dispatcher
Midwestern University
19555 N 59th Ave.
03.2010 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Assist student residents with access and maintenance requests.
- Contacted police, fire, and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Monitor and assist in managing all computer systems using Siemens, Lenel, RS2, CARS, Omnigo, and Milestone software.
- Assist Human Resources, Student Services, and Facilities with staff, faculty, students, and vendors.
- Add and remove access levels to employees, students, and vendors.
- Issue Parking Permits
- Create ID cards for Faculty, Staff, Students, and Vendors.
- Office Inventory
- Assist with campus events preparations.
- Log all Emergency Equipment Records
- Coordinated office operations to ensure smooth workflow and efficient communication among departments.
Tax Preparer
Roni Deutch Tax Center
91ave And Thomas Phoenix, AZ
12.2009 - 05.2010
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels
- .Open and Close Tax Center establishment.
- Perform office and clerical duties.
Warehouse/Core Coordinator
Freightliner Sterling Western Star of Arizona
9899 West Roosevelt St Tolleson, AZ
08.2007 - 10.2009
- Inspect and evaluate diesel core parts.
- Inventory and order diesel parts.
- Receive and ship out diesel parts.
- Forklift certified and performed task involving the forklift such as moving pallets or picking up heavy diesel components.
- Customer Service and sales involving diesel parts.
- Work with vendors such as CAT, Detroit Diesel, Cummins, Mercedes Benz , Delco, and Alliance.
Education
Associate of Arts - Law & Policy
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ04-2027
High School Diploma -
Carl Hayden Community High School
3333 W Roosevelt St. Phoenix, AZ 8500905-2004
Skills
- Costumer Service
- Office Coordinator
- Stress Tolerance
- Proficient in Microsoft (Word, PowerPoint, Excel), Siemens, Lenel, RS2, and Milestone
- Forklift operator
- Bilingual English/Spanish
- De-escalation training
- Basic CPR training
- Security Systems
- Incident Repots
Additional Information
Currently enrolled at Phoenix College and Estrella Community College.
Working on a associates in Arts with Law and Policy attached to it(90% complete).
Have a recommendation letter from Freightliner employment.
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Security Dispatcher
Midwestern University
03.2010 - Current
Tax Preparer
Roni Deutch Tax Center
12.2009 - 05.2010
Warehouse/Core Coordinator
Freightliner Sterling Western Star of Arizona
08.2007 - 10.2009
Associate of Arts - Law & Policy
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Carl Hayden Community High School