Summary
Overview
Work History
Education
Skills
Timeline
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NATANAEL LOPEZ RODRIGUEZ

Las Vegas,Cataño

Summary

Detail-oriented and proactive Billing Assistant with over six years of experience in municipal finance operations and customer service. Proven ability to streamline billing processes, enhance cash flow management, and support cross-functional teams. Recognized for outstanding performance and leadership, including Employee of the Month honors. Strong technical proficiency in Microsoft Office and Excel, with a commitment to accuracy, efficiency, and client satisfaction.

Overview

13
13
years of professional experience

Work History

Billing Assistant

Municipio de Cataño
Cataño, Puerto Rico
02.2017 - 06.2025
  • Manage customer billing inquiries and ensure accurate and timely invoicing for municipal services.
  • Maintain comprehensive transaction records, and collaborate with departments to resolve discrepancies.
  • Assist residents with payment plans, and educate them on available payment options.
  • Trained and mentored new staff on billing systems and procedures.

Security Guard

GMD
01.2012 - 11.2016
  • Monitored premises via surveillance systems and conducted routine patrols to ensure safety.
  • Enforced security protocols and responded swiftly to incidents and emergencies.
  • Maintained detailed incident logs and submitted regular reports for management review.

Education

Certificate - Data Entry

Nova College
05.2021

Associate Degree - Radiologic Technology

Universidad Central Del Caribe
05.2013

Skills

  • Billing & Invoicing Systems
  • Customer Service & Communication
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Process Improvement
  • Team Collaboration & Training
  • Problem solving
  • Fluent in english

Timeline

Billing Assistant

Municipio de Cataño
02.2017 - 06.2025

Security Guard

GMD
01.2012 - 11.2016

Certificate - Data Entry

Nova College

Associate Degree - Radiologic Technology

Universidad Central Del Caribe

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