Natanee Magee

Receive incoming requests for service. Dispatch technicians to service calls. Create and schedule work orders for service repairs and unit replacement. Manage monthly maintenance workload to ensure proper completion. Provide proposals for repairs and replacements to customer for review. Complete general paperwork and prepare for invoicing.

• Check to ensure that appropriate changes were made to resolve customers problems.
• Confer with customers by telephone or email to provide information about services, take care of orders, or obtain details of service requests.
• Keep records of customer interactions and recording details and comments.
• Speak with both client and vendor until completion to ensure proper execution.

Provide care for individuals with special needs and assisted with activities of daily living. Responsible for staff scheduling, ordering of supplies and food, delegating tasks for staff, scheduling doctor's appointments, money budgeting, ordering medications, enforcing and updating house policies, etc.

• Reported and documented maintenance requests and scheduled appropriate services.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Requisition necessary supplies, equipment, or services.
• Recruit and hire staff members.

Responsible for providing continuous care for individuals with special needs. Helped individuals with activities of daily living such as making meals, taking medication, going on doctor's appointments, etc.

• Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to
  manager or supervisor.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor
  vehicle.
• Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, or nutrition.
• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Administered medication as directed by physician.