Nataniel Osorio-Garcia
Woodbridge,VA
Summary
Proven Shift Manager at Komma Tea, adept in regulatory compliance and customer engagement, excelled in creating efficient, customer-focused environments. Recognized for outstanding problem-solving abilities and critical thinking, consistently enhancing customer satisfaction and workplace productivity.
Overview
3
3
years of professional experience
Work History
Target Member
Target
Dumfries , VA
08.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Shift Manager
Komma Tea
Woodbridge, VA
02.2022 - 03.2024
- Maintained cleanliness and organization of work area.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with food safety regulations and quality standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
High School Diploma -
Potomac Senior High School
Dumfries05-2024
Associate of Applied Business - Accounting
Northern Virginia Community College
Annandale, VASkills
- Critical thinking
- Stress management techniques
- Customer engagement
- Regulatory compliance
- POS system operation
- Money handling
- Conflict resolution
- Problem-solving
Timeline
Target Member
Target
08.2024 - Current
Shift Manager
Komma Tea
02.2022 - 03.2024
High School Diploma -
Potomac Senior High School
Associate of Applied Business - Accounting
Northern Virginia Community College
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