Summary
Overview
Work History
Education
Skills
Timeline
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Natanya Bolden

Natanya Bolden

Pearl River,LA

Summary

Hi I'm Natanya Bolden

I offer outstanding customer service experience in Hospitality and Front desk skills and I have great adapting skills. I've been employed in past years in this field but took several years off to provide customer service and Hospitality in the medical field. I'm highly interested in getting back into Hotel business.

Overview

12
12
years of professional experience

Work History

Front Desk Associate

WynnGate by Wyndham
Slidell, LA
01.2012 - 08.2015
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Prepared end-of-day reports detailing total number of guests checked in and out during shift.
  • Collaborated closely with other departments when necessary.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Front Desk Associate

Hampton Inn By Hilton
Slidell, LA
04.2003 - 08.2005
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers. Any area of hotel that was short handed I assisted.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Assisted with room reservations, changes and cancellations.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Ensured that all guest requests were met promptly, courteously and efficiently.

Education

CNA - Required

Lacombe Nursing Center
Lacombe, LA
08.2020

High School Diploma -

Pearl River School
Pearl River, LA
05.2000

Skills

  • Guest Relations
  • Listening Skills/ customer service
  • Cash Handling
  • Technical Support
  • Problem solving skills
  • Front Office Support
  • Bookkeeping
  • Auditing
  • Effective Planning
  • Administration Support
  • Mail Handling

Timeline

Front Desk Associate

WynnGate by Wyndham
01.2012 - 08.2015

Front Desk Associate

Hampton Inn By Hilton
04.2003 - 08.2005

CNA - Required

Lacombe Nursing Center

High School Diploma -

Pearl River School

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Natanya Bolden