Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natarsha Davis

Customer Service Representative
Birmingham,Al

Summary

Im a reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Written communication Multitasking Social perceptiveness Coordination Planning Recordkeeping Time management Task prioritization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon
04.2020 - 06.2022
  • Implemented specialized learning support
  • Delivered specific training instruction
  • Help new hires access and learn opportunities at same level of general employees
  • Enabled new hires overcome barriers to learning through use of appropriate teaching and learning strategies
  • Maintained clean, safe, and healthy environment for everyone.
  • Led small group sessions to help students review and practice concepts.
  • Supported student learning needs and provided individualized guidance to promote goal-achievement.
  • Assessed student needs to determine appropriate level of required support.
  • Supported students in the use of technology to enhance their learning.
  • Created, collected, and recorded data on student progress to determine next steps for student success.
  • Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
  • Maintained clean, organized and professional work environment.


Quality Control Manager

Wayne's Farm
01.2012 - 04.2020
  • Drove company quality standards, supporting external audits and regulatory inspections, and applying feedback to correct deficiencies
  • Maintained quality standards and production consistency by reviewing and approving procedural changes
  • Managed compliance programs, including employee training, audit coordination, and reporting
  • Spearheaded continuous improvement activities, driving changes and adapting to evolving production demands
  • Addressed and implemented corrective actions to resolve customer quality issues across sites
  • Checked conformance of raw materials, purchased parts, and finished products against quality specifications
  • Evaluated quality of products through regular sample collection and analysis
  • Helped management interpret QC information with well-organized and timely reports
  • Optimized quality control systems with continuous performance monitoring
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Collected and analyzed [Type] material samples to evaluate quality, providing feedback and interpretation to production management or staff.
  • Used [Software] to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Improved quality processes for increased efficiency and effectiveness.

Call Center Customer Service Representative

Teleperformance
06.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Certification - Medical Assistance

Fortis College
Birmingham, AL
11.2020

High School Diploma -

Heidelberg High School
Heidelberg, MS
05.2011

Skills

  • Educational Materials
  • Individualized Lesson Plans
  • Group and Individual Instruction
  • Positive Reinforcement Strategies
  • Training and Development
  • Cloud Applications
  • High-Volume Environments
  • Good Listening Skills
  • Issue Identification
  • Written and Oral Communications
  • Eligibility Determinations
  • Information Updates
  • Policy and Procedure Adherence
  • Customer Satisfaction
  • Product and Service Knowledge
  • Customer Inquiries
  • Documenting Calls
  • Directing Calls
  • Issue and Complaint Resolution
  • Livechat Messaging
  • Online Chat
  • Productivity Management
  • Program Leadership
  • Process Transactions
  • Problem-Solving Ability
  • Cause and Effect Analysis
  • Maintaining Clean Work Areas
  • Coaching and Mentoring
  • Compliance Understanding
  • Performance Evaluations
  • Corrective Actions

Certification

  • CMA - Certified Medical Assistant

Timeline

Call Center Customer Service Representative

Teleperformance
06.2022 - 06.2023

Learning Ambassador

Amazon
04.2020 - 06.2022

Quality Control Manager

Wayne's Farm
01.2012 - 04.2020

Certification - Medical Assistance

Fortis College

High School Diploma -

Heidelberg High School

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Natarsha DavisCustomer Service Representative