Natarsha Martin

I am a Customer Service Representative with 9 years of experience in telephone customer service including problem solving, customer care, and referrals. I am a Federal Contractor currently. I have worked with disabled children, professionally for 15 years and was responsible for writing progress reports, notes, and goals. Once a client has mastered a goal, a new one is set. My attitude is positive, when conducting business and being polite. I am aiming to use these positive skills effectively for your company and get the job done. At my current job. I am an organized Order Clerk demonstrates strong communication skills with commitment to exceeding client expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I am a diligent OEC Agent with solid background in order processing and data entry. Successfully managed high volumes of orders, ensuring accuracy and timely fulfillment. Demonstrated expertise in using order software.

• Achieved assisting taxpayers through effectively helping with their needs in my department.
• Every year a briefing is conducted for Security Awareness and I have passed those briefings for 9 years.
• Collaborated with supervisors to make sure taxpayers are helped accurately.
• Documented and resolved taxpayer's request which led to a great success.
• My Q/A reports has been passing for customer service relations.

I took on the roll for President of the housing committee. I met at different locations to hold meetings for residential concerns and addressed these concern with staff or the proper channels to fix any  issues.