Natarsha Rodriguez
Matteson,IL
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Care Aide
Classic Care Health
09.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Planned, prepared, and served meals and snacks according to prescribed diets.
Life Insurance Agent
American Income Life Insurance Company
03.2021 - 03.2022
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Marketed life insurance products to increase customer bases and revenue.
- Increased sales of life insurance products through tactical customer outreach.
- Provided coverage option information to assist clients in protecting assets.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
Traffic Manager
City Of Chicago OEMC
07.2012 - 07.2013
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Worked with foreman to create effective temporary traffic control schemes.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Coordinated with other agencies toestablish proper traffic control during periods of construction or other events.
- Educated public on traffic laws and safety regulations to maintain order and enforce compliance.
Healthcare Assistant
Among Friends Adult Day Care
04.2013 - 06.2013
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Aided patients with walking and limb exercises to improve strength and balance.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Dietary Aide/ Cashier
South Shore Hospital
03.2008 - 09.2012
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed all food safety regulations while preparing meals for patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
No Degree - Childcare
City Colleges of Chicago-Olive-Harvey College
Chicago, ILHigh School Diploma -
Simeon Career Academy
Chicago, IL06.2007
Skills
- Household Chores
- Household Support
- Knowledge of State Regulations
- Clinical Quality Program Standards
- Care Plan Assessment
- Patient Care
- Preventative Care Education
- Client Service
- Insurance Industry Knowledge
- Building Relationships
- Constructive Feedback
- Professional Relationships
- Policy Recommendation
Certification
- Licensed life and health insurance agent
Timeline
Home Care Aide
Classic Care Health
09.2021 - Current
Life Insurance Agent
American Income Life Insurance Company
03.2021 - 03.2022
Healthcare Assistant
Among Friends Adult Day Care
04.2013 - 06.2013
Traffic Manager
City Of Chicago OEMC
07.2012 - 07.2013
Dietary Aide/ Cashier
South Shore Hospital
03.2008 - 09.2012
No Degree - Childcare
City Colleges of Chicago-Olive-Harvey College
High School Diploma -
Simeon Career Academy
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