Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natarsha Williams

North Charleston,SC

Summary

Proactive Unloader with passion for workplace safety and solid background of superior performance in related roles. Demonstrating 7 months of efficiency and safety, known for contributing to team objectives through hard work and collaboration. Methodical package handler with 7 months of experience in handling loading and unloading duties in fast pace and warehouse environments. Highly energetic worker with exceptional work ethic and will to serve. Areas of expertise include shipping and receiving, storage solutions, stock marking and stock procurement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with 10+ years of hands-on experience in administrative roles. Results-driven Collection Representative known for high productivity and efficiency in task completion. Skilled in negotiation, account reconciliation, and customer service, with strong ability to resolve conflicts and manage time effectively. Excel in communication and empathy, ensuring successful interactions with clients while maintaining professional integrity and achieving resolution goals.

Overview

19
19
years of professional experience

Work History

Auto Finance Collection Representative

CarMax Auto Finance Company
Kennesaw, Georgia
04.2024 - Current
  • Handled accounts that were 1- 30 past due
  • Developed a recovery strategy based on customer's financial situation.
  • Contacted customers to discuss past due accounts and negotiated payment arrangements.
  • Assisted customers in understanding the terms of repayment plans and helped them stay current on their accounts.
  • Advised customers of their legal rights regarding collection processes.
  • Conducted outbound calls using automated dialing systems as well as manual dials when necessary.
  • Followed up with customers via phone, mail or email to ensure timely payments were made.
  • Developed collection methods to achieve or exceed company financial goals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded information about customers' financial status and collections status efforts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Processed payments over phone and set up postdated payments.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Preloader- Warehouse Package Handler

Fedex
Ellenwood, GA
03.2023 - Current
  • Loaded and unloaded freight from trucks with a hand-truck or pallet jack.
  • Unloaded containers from inbound trailers, sorted and staged the freight for further processing.
  • Reported any safety hazards or unsafe working conditions to management team promptly.
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
  • Assisted sorters by loading trucks with assigned packages for routes.
  • Unloaded materials by hand or with equipment to help team meet work demands.

Customer Service Representative

Verizon Wireless Corporation
Alpharetta, GA
01.2014 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

T-Mobile
North Charleston , SC
04.2008 - 11.2013
  • Determined accurate prices for business customer services, consistently searching for deals and best prices.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Strengthened customer retention by offering discount options.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted available products and services to customers during service, account management and order calls.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Collections Specialist

NCO
North Charleston, SC
01.2006 - 03.2008
  • Contacted customers to discuss and resolve past due accounts.
  • Negotiated repayment terms with customers in accordance with company policy.
  • Researched account information to ensure accuracy of records.
  • Monitored delinquent accounts for timely payment resolution.

Front Desk Receptionist

Rodneys Medical Supply LLC
North Charleston, SC
12.2006 - 01.2008
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Education

Miller-Motte Technical College
Charleston, SC

Skills

  • Policy Adherence
  • Materials Management
  • Safety Monitoring
  • Raw Material Handling
  • Truck Loading
  • Load Balancing
  • Appointment Scheduling
  • Paperwork Processing
  • Complaint Resolution
  • Product Knowledge
  • Data Entry
  • Account Management
  • Microsoft PowerPoint
  • Spreadsheets
  • Microsoft Office Expertise
  • Stocking and Replenishing
  • Prioritization
  • Typing Proficiency
  • Clerical Support
  • Bookkeeping
  • Multi-Line Telephone Skills
  • Multi-Line Telephone Systems
  • Professional Demeanor
  • Positive and Professional
  • Sorting and Labeling
  • Goal-Oriented
  • Outbound Calling
  • Payment posting
  • Account Review
  • Collections

Timeline

Auto Finance Collection Representative

CarMax Auto Finance Company
04.2024 - Current

Preloader- Warehouse Package Handler

Fedex
03.2023 - Current

Customer Service Representative

Verizon Wireless Corporation
01.2014 - 08.2023

Customer Service Representative

T-Mobile
04.2008 - 11.2013

Front Desk Receptionist

Rodneys Medical Supply LLC
12.2006 - 01.2008

Collections Specialist

NCO
01.2006 - 03.2008

Miller-Motte Technical College
Natarsha Williams