Nataša Horwath
San Antonio,TX
Summary
Committed job seeker, skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace. Highly-motivated employee with desire to take on new challenges, and learn new skills. Passionate and Motivated. Outgoing and friendly individual with strong drive to succeed. Strong worth ethic, almost 13 years of Customer Service Experience, and exceptional interpersonal skills. With about 2 and 1/2 years of Food Handling Experience. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help work towards main career and life goals.
Overview
14
14
years of professional experience
Work History
Campus Life Navigator
Haven for Hope
San Antonio, TX
02.2024 - Current
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Educated clients about available resources within the community related to housing, employment, and health care.
- Provided information and guidance to clients on how to access services and resources.
- Conducted intake and pre-intake paperwork with new clients.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Participated in team meetings.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Collaborated with other professionals, such as Life Safety Officers, Case Managers, and Acute Care Station staff, to coordinate care for clients.
- Attended training related to professional development.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to clients when face-to-face.
- Approached clients and engaged in conversation through the use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with staff members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Dog Trainer
Bulletproof Dog Training
San Antonio, TX
03.2022 - 12.2023
- Using positive reinforcement, praise, love, and affection to reward dogs.
- Use of humane training tools and verbal and leash corrections to teach dogs commands and behaviors.
- Freed or exercised dogs or provided other general care.
- Transported dogs safely to pet friendly stores and parks to train and socialize dogs.
- Observed dogs physical conditions to detect illness or unhealthy conditions requiring medical care.
- Administered prescribed medications to dogs.
- Talked to or interacted with dogs to encourage familiarization with human voices or contact.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, place, heel, off, and down commands.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Discussed weekly progress towards training goals with clients
- Evaluated animals for trainability and ability to perform.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Advised owners on strategies for continuing training and reinforcing lessons.
Dog Daycare Attendant
Kara's K9 Retreat
San Antonio, TX
03.2021 - 02.2022
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Furnished pets with food and water to foster nourishment for growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed precise feeding instructions and schedules for animals under care.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
Line Food Prep
Jason's Deli
San Antonio, TX
06.2019 - 03.2020
- Removed trash and dropped food items regularly to keep work spaces neat and clean.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Protected food from spoilage by storing according to safety procedures.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Greeted all customers.
Deli Associate
Target Corporation
San Antonio, TX
03.2017 - 06.2019
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Informed customers of deli specials to increase profits.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Used hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.
- Emphasized fast, friendly customer service.
- Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee.
- Operated check stand equipment including cash register, scanner and scale.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals three compartment sink.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Complied with health and sanitation practices and procedures.
Gas Station Clerk
Murphy Usa Inc.
San Antonio, TX
07.2015 - 02.2017
- Assisted guests with gas pumping and payment.
- Ensured proper age of customers for alcohol and cigarettes.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Stocked and rotated inventory regularly.
- Communicated information to customers about product quality, value and style.
- Exchanged returned merchandise for customers quickly and efficiently.
- Processed all sales transactions accurately and in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered exceptional customer service to differentiate and promote the company brand.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Organized the store by returning all merchandise to its proper place.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Replenished merchandise shelves with items from the stockroom.
Packer
Superior Foods Inc
San Antonio, Tx
03.2015 - 07.2015
- Makes sure all correct raw materials are being used for product blends.
- Technician the accurate component list of raw materials introduced into the blend.
- Stops the inspection line for foreign material discovery or blended raw materials are not in compliance with customer quality standards and specifications.
- Reports all out compliance blended product to the Line Supervisor, the Quality Assurance Technician, the Quality Assurance Supervisor, and/or the Production Supervisor immediately to avoid production disruptions and to provide accurate corrections and resolutions.
- Washes and sanitizes conveyors and supporting equipment during production change-overs and wash downs.
- Ensures utensils are clean and sanitized and informs Quality Assurance Technician to replace or change utensil sanitation container.
- Rinses and stores raw material containers away from the production lines for further disposition.
- Maintains work area clean, floors and surrounding area free of debris, and collects organic and inorganic in between work orders, change overs, and/or wash-downs.
Softlines Associate
Sams Club
San Antonio, Tx
08.2014 - 02.2015
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed all sales transactions accurately and in a timely fashion.
- Maintained visually appealing and effective displays for the entire store.
- Worked as a team member to provide the highest level of service to customers.
- Communicated information to customers about product quality, value and style.
- Recommended merchandise to customers based on needs and preferences.
- Consulted with customers on the latest styles and trends.
- Marked clearance products with updated price tags.
Day Park Quality Team Member
SeaWorld Parks & Entertainment
San Antonio, TX
06.2011 - 07.2014
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
- Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
- Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases.
- Vacuumed carpets, mopped floors, using company-approved cleaning products.
- Notified building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.
- Scraped gum off of hard surfaces and carpet.
- Operated janitorial equipment properly and safely.
- Set up and took down chairs and tables.
- Traveled to and from work sites in a timely manner.
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Education
High School Diploma -
Earl Warren High School
San Antonio, TX2013
Skills
- Working with the Homeless Population
- Motivated
- Detail-oriented
- Customer service-focused
- Organizational skills
- Team player
- Fluent in Spanish
- Flexible work schedule
- Strong interpersonal skills
- Hazardous materials
- Basic math skills
- Good verbal/written communication skills
- Safe food handling
- Dog Training
Hobbies
- Spending time with my daughter.
- Spending time with Family.
- Reading and Studying the Bible.
- Going to Church.
- Reading Dog Training related books.
- Working Out.
- Learning about new things.
- Learning new skills.
- Reading Books
Timeline
Campus Life Navigator
Haven for Hope
02.2024 - Current
Dog Trainer
Bulletproof Dog Training
03.2022 - 12.2023
Dog Daycare Attendant
Kara's K9 Retreat
03.2021 - 02.2022
Line Food Prep
Jason's Deli
06.2019 - 03.2020
Deli Associate
Target Corporation
03.2017 - 06.2019
Gas Station Clerk
Murphy Usa Inc.
07.2015 - 02.2017
Packer
Superior Foods Inc
03.2015 - 07.2015
Softlines Associate
Sams Club
08.2014 - 02.2015
Day Park Quality Team Member
SeaWorld Parks & Entertainment
06.2011 - 07.2014
High School Diploma -
Earl Warren High School
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