NATASCHA BURNS
Management
Columbia,SC
Summary
Seeking a position in which I can utilize my experience as a Hotel Manager. I bring a 10+ year track record of success increasing the ongoing profitability of the hotel by exceeding guest satisfaction targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Global Hotels
01.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
G6 Hospitality LLC- Motel
08.2015 - 12.2018
- Managed the day to day operations of a 126 room hotel
- Observed and monitored staff performance in order to ensure efficient operations and adherence to facilities policies and procedures
- Implemented the preventative maintenance and deep clean process
- Maintained records of inventory and ordered supplies within budget
- Processed payroll using Dayforce
- Input all incoming/outgoing inventory into Optimizer
- Handled guest concerns and complaints withing company guidelines
- Maintained the property ensuring that all deficient items are handled accordingly
- Completed New Hire and Termination paper work according to state/federal and company policy
- Coded and processed bills/invoices for payment
- Developed 4 internal candidates for Manager on Duty promotion opportunities.
Assistant General Manager
Holiday Inn Express
03.2015 - 08.2015
- Worked under the direct supervision
- The General Manager to execute the day to day operations of a 124 room hotel with breakfast lounge
- Instrumental in bringing the hotel back to IHG compliance standards
- Structured and implemented a New Hire Orientation Guideline packet
- Managed CLC accounts as well as other Direct Bill accounts
- Calculated and processed all payroll hours
- Room Inspections
- Placed new inventory orders and oversaw correct restocking procedures
- Maximized team performance by encouraging, training and disciplining employees
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules
- Set up group reservations
- Trained any new hire GSR's
Operations Manager
Candlewood Suites
05.2007 - 03.2015
Night Auditor
05.2007 - 08.2008
- Assisted the General Manager in managing the day to day operations of a 112 room hotel
- Worked closely with the General Manager in establishing and monitoring policies and guidelines and to ensure consistency in product and servicec delivery
- Forecasted monthly room revenue to include occupancy, ADR, and RevPar
- Entered payroll using ADP Timesaver
- Managed A/R accounts to include set up and billing of direct bills
- Instrumental in negotiating rates and setting up blocks, as well as giving tours of the property to potential clients/guests
- Daily Bank Deposits
- Daily room inspections
- Held daily "stand up" meetings
Education
Associate of Arts - Hospitality, Travel and Tourism
University of Phoenix
2013
Skills
- Economic Analysis
- Market Analysis
- Verbal and Written Communication
- Employee Scheduling
- Total Quality Management
- Risk Management
- Staff Development
- Labor Cost Controls
- Profit and Loss
- Facility Management
- Training and Development
- Staff Motivation
- Problem Resolution
- Budgeting and Cost Control
- Inventory Control
- Staff Management
- Performance Evaluations
Certification
Proficient in Opera, FOLS and HotelKey
Holidex
Certified in Perform through IHG
E-Verfiy Certified in SC
Payroll...ADP and Dayforce
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
General Manager
Global Hotels
01.2019 - Current
General Manager
G6 Hospitality LLC- Motel
08.2015 - 12.2018
Assistant General Manager
Holiday Inn Express
03.2015 - 08.2015
Operations Manager
Candlewood Suites
05.2007 - 03.2015
Night Auditor
05.2007 - 08.2008
Associate of Arts - Hospitality, Travel and Tourism
University of Phoenix
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