Natascha Mitchell
Memphis,TN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
INTERNAL REVENUE SERVICE
05.2021 - Current
- Communicate with customers whose accounts are delinquent to negotiate payments to cure delinquency 1-180 days delinquent, manuel collections and customer service including incoming and outgoing calls
- Recognized the ability to provide reasonable and appropriate solutions which resulted in strong customer service
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Manager
REGIONAL FINANCE
06.2018 - 05.2021
- Provide exceptional customer service
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Assist with pharmacy out-window as requested.
- Ensures compliance with state and local laws regarding regulated products.
Education
No Degree - Medical Assistant
Concorde Career College
Memphis,TN02-2012
Skills
- Complaint resolution
- Scheduling
- Account updating
- Technical support
- Appointment scheduling
- Positive and professional
- Dispute resolution
- Call center procedures
- Verbal and written communication
- Customer relations
- Complaint handling
Timeline
Customer Service Representative
INTERNAL REVENUE SERVICE
05.2021 - Current
Assistant Manager
REGIONAL FINANCE
06.2018 - 05.2021
No Degree - Medical Assistant
Concorde Career College