Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natascha Robinson

Lavista ,NE

Summary

Claims Examiner with extensive experience at Lincoln Financial Group, excelling in claims processing. Proven ability to communicate effectively with claimants while maintaining confidentiality.

Effectively managed numerous cases, ensuring accurate and timely resolution. Demonstrated strong analytical skills and attention to detail in complex claim assessments.

Participated in pilots for fast tracking proc3dures.

Achieved certification as a reviewer and trained peers, showcasing leadership and commitment to quality in claims evaluation.

Always willing to help team needed in any capacity, and self motivated in volunteering for new projects.


Overview

19
19
years of professional experience

Work History

Claims Examiner, Voluntary 2

Lincoln Financial Group
11.2020 - Current
  • Reviewed and processed claims proficiently, maintained my dashboard.
  • Communicated with clients regarding claim requirements and timelines.
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Became proficient in all 3 products.
  • Participated in fast tracking pilot.
  • Became a Certified Reviewer and also taught a class to teaching to become a certified reviewer.
  • Processed LIFESYS HAB claims.

Dental Claims Examiner

LFG
11.2020 - Current
  • Reviewed and processed dental claims for accuracy and compliance with policy guidelines.
  • Collaborated with dental providers to resolve discrepancies and clarify claim details.
  • Utilized claims management software to track, analyze, and document claim statuses efficiently.
  • Utilized claims management software to track, analyze, and document claim statuses

Call Center Representative

LFG
11.2020 - Current
  • Managed high-volume inbound calls, providing exceptional customer service and support.
  • Resolved customer inquiries efficiently, ensuring timely follow-up and satisfaction.
  • Trained to handle calls for Dental, Life Claims, Short Term and Long Term Disability Claims.
  • Collaborated with team members to streamline workflows and enhance operational efficiency.
  • Participated in the CESO Leadership Team.
  • Maintained compliance with company policies while addressing diverse customer needs effectively.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Dental Assistant

Dr. Alan Hrabak
05.2017 - 10.2020
  • Managed inventory of dental supplies, streamlining ordering processes for efficiency.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Worked with dental sales reps.
  • Educated patients on post-operative care and oral hygiene practices to promote health.
  • Conducted sterilization procedures for instruments, maintaining compliance with safety regulations.
  • Trained new staff on clinic protocols and patient interaction standards, fostering team cohesion.
  • OSHA Compliance Officer.
  • Cross-trained to manage scheduling, front office duties.
  • Filed Dental Insurance Claims, processed incoming dental insurance payments and patient payments.
  • Billing for accounts receivable and payable.
  • X-Ray certified, performed laboratory duties making prosthesis for patients.

Staffing Coordinator, CNA, CMA

St. Joseph Villa Homecare & Hospice
09.2006 - 02.2017
  • Coordinated staffing schedules to meet operational needs and enhance workforce efficiency.
  • Managed candidate sourcing and screening processes using applicant tracking systems.
  • Facilitated onboarding and training programs for new hires, ensuring compliance with company policies.
  • Collaborated with management to identify staffing requirements and develop recruitment strategies.
  • Delivered compassionate patient care, ensuring comfort and safety in daily activities.
  • Trained junior staff on best practices for patient assistance and effective communication techniques.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Educated patients on treatment plans, medications, and follow-up care instructions.
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
  • Coordinated recruitment efforts to match candidates with staffing needs effectively.
  • Liaison for Eastern Nebraska Office on Agingq, handled our billing account with them and coordinated patient care account.
  • Provided in home patient cares and in home hospice cares.
  • Streamlined onboarding processes, enhancing new hire integration and satisfaction.
  • Managed employee scheduling, ensuring optimal coverage across departments.
  • Developed relationships with job agencies to expand candidate sourcing options.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Educated family members on caregiving techniques and available resources for support.
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.

Education

No Degree - Nursing

University of Nebraska At Omaha
Omaha, NE

NE College of Business
Omaha, NE

Skills

  • Claims processing
  • Verbal communication
  • Data verification
  • Claims evaluation

Timeline

Claims Examiner, Voluntary 2

Lincoln Financial Group
11.2020 - Current

Dental Claims Examiner

LFG
11.2020 - Current

Call Center Representative

LFG
11.2020 - Current

Dental Assistant

Dr. Alan Hrabak
05.2017 - 10.2020

Staffing Coordinator, CNA, CMA

St. Joseph Villa Homecare & Hospice
09.2006 - 02.2017

No Degree - Nursing

University of Nebraska At Omaha

NE College of Business

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Natascha Robinson