Summary
Overview
Work History
Education
Skills
Timeline
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Natascha Torres

Fitchburg,Massachusetts

Summary

Highly motivated Customer Service Representative who maintains a high level of professionalism and patience. Strong work ethic, great people skills, wonderful leadership skills, dependable, and organized Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Merchandise Manager

Five Below
02.2022 - Current

Assist the store manager in all store-related activities that include store supervision, assisting customers.

Completed daily registering and store open/close functions.

Took responsibly of company bank deposits as required by the store manager.

Excellent customer service, stock the store and keep inventory up to date.


  • Opened and closed the store at the beginning and end of shifts
  • Performed official money count every shift
  • Recruited, interviewed and hired individuals who brought dedication to the team
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
  • Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.

Assistant Manager

Party City
10.2016 - 02.2022


• Promoted to Front End Supervisor 2016

• Promoted to Assistant Manager 2017

• Shift, team and floor leader

• Oversaw day to day store operations

• Opened and closed store

• Counted cash drawers and coordinated change orders for employees

• Answered questions from customer over the phone, email, and in person

• Trained new associates and team me

Assistant Manager

Family Dollar
01.2011 - 07.2016


• Promoted after 1 Month

• Upheld a high standard of customer service

• Managed daily reports of transactions

• Oversaw day to day store operations

• Opened and closed store

• Provided excellent customer service to all customer in a timely manner

Education

Fitchburg High School
Fitchburg, MA
2002

Skills

    Computer Skills (5 years)

    Customer Service (10 years)

    Assistant Manager Experience (10 years)

    Retail Management

Timeline

Merchandise Manager

Five Below
02.2022 - Current

Assistant Manager

Party City
10.2016 - 02.2022

Assistant Manager

Family Dollar
01.2011 - 07.2016

Fitchburg High School