Natascha Mitchell
Memphis,TN
Summary
Call center professional skilled in team leadership and operational excellence. Proven ability to enhance team performance and customer relations. Focus on collaborative efforts and adaptability to meet shifting demands and achieve targets. Recognized for effective communication and conflict resolution abilities.
Overview
14
14
years of professional experience
Work History
Call Center Team Leader
Internal Revenue Service, IRS
03.2020 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Call Center Supervisor
Sedgwick Claims Management
05.2011 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
No Degree - Medical Assistant
Concorde Career College
Memphis, TN05-2012
Skills
- Team management
- Escalation handling
- Call routing
- Workforce planning
- Timekeeping
- Coaching and mentoring
- Report writing
- Account updating
Timeline
Call Center Team Leader
Internal Revenue Service, IRS
03.2020 - Current
Call Center Supervisor
Sedgwick Claims Management
05.2011 - 03.2020
No Degree - Medical Assistant
Concorde Career College
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