Natasha Abraham

Providing front line, direct contact with clients and customers. This is done through receiving or placing telephone calls, in addition to working faxes, electronic methods (e-mail & system of record task assignments), correspondence, mail, express delivery, reports, and project assignments.

Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action.

Seeks to retain account and/or suggest and encourage use of other services and products. Depending on area may promote and sell products and/or services and enter or confirm sales. Responds in a timely manner.

Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers. Provide collateral protection services by ensuring all customers are adequately insured as well as adding lender place insurance for uninsured customers.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Process over fifty Medicaid Appeals Part B Claims

Write letter templates on claims that are dismiss or denied

Process Claims that are aging or claims that will age

Providing information to customers about their Medicare plans and coverage options.

Reviewing applications to determine if applicants are eligible for coverage.

Answered inquiries from providers on the subject of claims , eligibility, covered benefits and approval status for veterans.

Read and assessed medical documents

Managed and process claims for veterans

Documented all activities through CRM

Answered telephone calls promptly and in an appropriate manner.