Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Adams

Galax,VA

Summary

Diverse, company oriented professional demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in an environment where I can manage my work and the work of others.

Overview

5
5
years of professional experience

Work History

CCU Claims Adjuster Sr.

Progressive Auto Insurance
09.2022 - Current
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Interviewed all involved parties to effectively decide and communicate liability decisions.
  • Documented investigative steps and conclusions.
  • Effectively collaborated with estimators, shops, supervisors, SIU, and other teams to move claims to resolution in a timely manner.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Obtained necessary information to complete proper evaluation of injury claims.
  • Completed required investigations on referred files within established timeframes.
  • Worked to develop new agents in conjunction with supervisor and then later by means of productive you.
  • Implemented "question of te day" and "welcome email" to boost moral and promote DEI at a team level.
  • Joined the DEI team to promote an inclusive environment for everyone. As part of this team, my feedback was applied to create the Hallahan DRG thread so peers could have a means of getting to know one another and have a space to brainstorm ideas.
  • Effectively kept a low claim load, exceeded metric expectations, was able to coach other team members to do the same, and helped supervisor with peer assists as well as supervisor callbacks.

Resolution Manager

Dish Network Corp
11.2018 - 08.2022
  • Partnered with cross functional departments to develop, support, administer, and maintain account security.
  • Onboarded and trained more than 20 new employees per year.
  • Supported new hires by supplying key information, feedback, and instruction including policy and procedure guidelines, and development guidance.
  • Took escalated calls from representatives when needed.
  • Fostered a work environment that allowed representative to make their own decisions in accordance with policy and procedure, as well as an environment that boosted DEI.
  • Analyzed data from metrics, and reports to look for trends, and behaviors.
  • Coached agents on my findings from reports, sit wits, and roleplays to aid in development.
  • Set high goals for my new hires, and myself so we could grow and continuously improve.

Education

Associate of Applied Science - MLT

Wytheville Community College
Wytheville, VA
05.2016

Skills

  • High energy attitude
  • Highly effective communicator
  • Time management and multitasking
  • Effective prioritization
  • DEI advocate
  • Productive You mentor
  • Data and trend analysis
  • Process monitoring
  • Effective director of remediation
  • Effective de-escalation skills
  • Experience in leadership and onboarding
  • Coaching and developing others
  • Insurance Policy Coverage Knowledge
  • Policy Investigations

Timeline

CCU Claims Adjuster Sr.

Progressive Auto Insurance
09.2022 - Current

Resolution Manager

Dish Network Corp
11.2018 - 08.2022

Associate of Applied Science - MLT

Wytheville Community College

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Natasha Adams