Natasha Adams
Tampa,Florida
Summary
Skilled account specialist with expertise in collections and success in improving relationships between the customer and company. Successful in negotiating with account holders to collect payments to restore service. Excited to bring talent to the team offering opportunities for growth and advancement.
Overview
5
5
years of professional experience
Work History
Team Lead
One Touch Direct
11.2022 - Current
- Trained new team members by relaying information on company procedures.
- Evaluated team KPIs regularly, setting action plans to improve performance.
- Employed de-escalation skills daily to find resolutions for irate customers.
- Negotiated with customers to take payment to restore their accounts.
- Gained proficiency in computer systems such as OPUS, Clarify, Telegence, and Microsoft Word.
- Reviewed customer bills to adjust incorrect charges and collect payment.
Uber Eats Driver
Uber
02.2021 - 12.2022
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Built relationships with customers to earn higher tips.
- Delivered goods and products to customer on time and in excellent condition.
- Built time management skills to maximize profit.
Barista Trainer
Starbucks
04.2019 - 04.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Science - Data Analytics
Lynn University
Boca Raton12.2026
Skills
- Performance Monitoring
- Communication
- De-escalation
- Problem Solving
- Critical Thinking
- Multitasking
- Bill Review and adjustment
- Payment Collection
Timeline
Team Lead
One Touch Direct
11.2022 - Current
Uber Eats Driver
Uber
02.2021 - 12.2022
Barista Trainer
Starbucks
04.2019 - 04.2021
Bachelor of Science - Data Analytics
Lynn University
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