Summary
Overview
Work History
Education
Skills
Certification
Additional Information - References
Timeline
Generic

Natasha Adams

Glen Burnie,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Corporate Operation Support Specialist

Anne Arundel Workforce Development Corporation
02.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Developed training materials to educate both team members and clients on product functionality and best practices.
  • Facilitated seamless software upgrades by guiding users through change management processes effectively.
  • Communicated with clients to verify roots and causes of computer problems.
  • Streamlined support procedures for quicker response times, resulting in higher client retention rates.
  • Spearheaded the implementation of new support tools that boosted productivity among team members.

Executive Assistant to the President and CEO

Anne Arundel Workforce Development Corporation
11.2023 - 02.2024
  • Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
  • Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
  • Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
  • Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
  • Organized and coordinated conferences and monthly meetings.
  • Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
  • Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
  • Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Answered high volume of phone calls and email inquiries.

Chief's Executive Assistant

Bladensburg Police Department
05.2016 - 08.2023
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team
  • Maintained confidential records and files related to executive operations
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company
  • Performed data entry tasks into various software programs including MS Excel spreadsheets
  • Assisted in organizing conferences, seminars and other events as directed by the executives
  • Answered telephone calls from customers or clients providing assistance where necessary
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval
  • Maintained company confidence and protected business operations by keeping sensitive information confidential
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars
  • Obtained signatures for financial documents and internal and external invoices
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.

Dispatcher

Bladensburg Police Department
05.2016 - 03.2020
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment
  • Provided pre-arrival instructions to callers in life threatening situations
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field
  • Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.

Education

Bachelor of Science - Psychology

Grand Canyon University-Ongoing
Phoenix, AZ

Skills

  • Meeting Planning
  • Customer Service
  • Database Management
  • Invoice Processing
  • Business Administration
  • Travel Administration
  • Office Management
  • Scheduling
  • Administrative Support
  • Strategic Planning
  • Expense Reporting
  • Multi-Line Phone Proficiency
  • Executive Support
  • Understands Grammar
  • Customer Service-Oriented
  • Resourceful
  • Administrative Support Specialist
  • Strong Problem Solver
  • Payroll
  • Proofreading
  • Empathy and patience
  • Incident Management
  • Telecommunications Knowledge
  • Problem-Solving
  • Organizational Skills
  • Attention to Detail

Certification

  • Civilian of the year, Bladensburg Police Department - 2019
  • Administrator of the year, Bladensburg Police Department - 2022
  • Chief's special command recognition, Bladensburg Police Department - 2020
  • Certificate of commendation, Bladensburg Police Department - 2020
  • Education Award, Bladensburg Police Department - 2022

Additional Information - References

  • Chief Tyrone Collington Sr, Chief of Police, 301-674-4543
  • Deputy Chief Cedric Dickerson, 410-212-1841
  • Alexis Toe, 240-481-4585
  • Dwayne Humphries, 202-430-7445

Timeline

Corporate Operation Support Specialist

Anne Arundel Workforce Development Corporation
02.2024 - Current

Executive Assistant to the President and CEO

Anne Arundel Workforce Development Corporation
11.2023 - 02.2024

Chief's Executive Assistant

Bladensburg Police Department
05.2016 - 08.2023

Dispatcher

Bladensburg Police Department
05.2016 - 03.2020

Bachelor of Science - Psychology

Grand Canyon University-Ongoing

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Natasha Adams