Natasha Adams
Glen Burnie,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Operation Support Specialist
Anne Arundel Workforce Development Corporation
8531 Veterans Hwy, Millersville MD 21108
02.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Developed training materials to educate both team members and clients on product functionality and best practices.
- Facilitated seamless software upgrades by guiding users through change management processes effectively.
- Communicated with clients to verify roots and causes of computer problems.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Spearheaded the implementation of new support tools that boosted productivity among team members.
Executive Assistant to the President and CEO
Anne Arundel Workforce Development Corporation
8531 Veterans Hwy, Millersville MD 21108
11.2023 - 02.2024
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Organized and coordinated conferences and monthly meetings.
- Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
Chief's Executive Assistant
Bladensburg Police Department
05.2016 - 08.2023
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team
- Maintained confidential records and files related to executive operations
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company
- Performed data entry tasks into various software programs including MS Excel spreadsheets
- Assisted in organizing conferences, seminars and other events as directed by the executives
- Answered telephone calls from customers or clients providing assistance where necessary
- Ensured that all relevant paperwork was completed accurately prior to submission for approval
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars
- Obtained signatures for financial documents and internal and external invoices
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Dispatcher
Bladensburg Police Department
05.2016 - 03.2020
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment
- Provided pre-arrival instructions to callers in life threatening situations
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
Education
Bachelor of Science - Psychology
Grand Canyon University-Ongoing
Phoenix, AZSkills
- Meeting Planning
- Customer Service
- Database Management
- Invoice Processing
- Business Administration
- Travel Administration
- Office Management
- Scheduling
- Administrative Support
- Strategic Planning
- Expense Reporting
- Multi-Line Phone Proficiency
- Executive Support
- Understands Grammar
- Customer Service-Oriented
- Resourceful
- Administrative Support Specialist
- Strong Problem Solver
- Payroll
- Proofreading
- Empathy and patience
- Incident Management
- Telecommunications Knowledge
- Problem-Solving
- Organizational Skills
- Attention to Detail
Certification
- Civilian of the year, Bladensburg Police Department - 2019
- Administrator of the year, Bladensburg Police Department - 2022
- Chief's special command recognition, Bladensburg Police Department - 2020
- Certificate of commendation, Bladensburg Police Department - 2020
- Education Award, Bladensburg Police Department - 2022
Additional Information - References
- Chief Tyrone Collington Sr, Chief of Police, 301-674-4543
- Deputy Chief Cedric Dickerson, 410-212-1841
- Alexis Toe, 240-481-4585
- Dwayne Humphries, 202-430-7445
Timeline
Corporate Operation Support Specialist
Anne Arundel Workforce Development Corporation
02.2024 - Current
Executive Assistant to the President and CEO
Anne Arundel Workforce Development Corporation
11.2023 - 02.2024
Chief's Executive Assistant
Bladensburg Police Department
05.2016 - 08.2023
Dispatcher
Bladensburg Police Department
05.2016 - 03.2020
Bachelor of Science - Psychology
Grand Canyon University-Ongoing