Natasha Aguerriberry Untrojb
Richmond,VA
Summary
Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind.
Overview
5
5
years of professional experience
Work History
Dog Walker/Pet Sitter
Doodlebug Dog Walker
02.2021 - 12.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Exercised animals regularly with walks and rigorous play activities.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Organized picking up and dropping off animals at client locations.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Helped treat animal skin and eyes with ointments and other medications.
- Supported optimal animal health and comfort with frequent bedding changes.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Dog Walker/Pet Sitter
Barksley
01.2020 - 11.2020
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Exercised animals regularly with walks and rigorous play activities.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Organized picking up and dropping off animals at client locations.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Helped treat animal skin and eyes with ointments and other medications.
- Supported optimal animal health and comfort with frequent bedding changes.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
Dog Walker/Pet Sitter
Ally & Indy
04.2019 - 12.2019
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Exercised animals regularly with walks and rigorous play activities.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Organized picking up and dropping off animals at client locations.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Helped treat animal skin and eyes with ointments and other medications.
- Supported optimal animal health and comfort with frequent bedding changes.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Hostess/Server
Nandos Peri Peri
08.2017 - 04.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Asked customers for feedback, solved problems, provided additional items throughout meal.
Education
Associate of Arts - Psychology
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Mount Vernon High School
Alexandria, VA06.2015
Skills
- Dietary Restrictions
- Information Collection and Recording
- Species-Specific Temperament Knowledge
- Pet Feeding and Care
- Food Intake Monitoring
- Pet Exercising
- Animal Quarters Maintenance
- Dietary Needs
- Outdoor Activities
- Customer Service
- Honest and Trustworthy
- Illness and Injury Detection
- Smartphone Usage
- Pet Sitting
- Medication Administration
- Food Supplement Preparation
- Medication Documentation
- Breed and Species Knowledge
- Feeding and Watering
- Valid Driver's License
- Verbal and Written Communication
- Animal Observations
- Adaptability and Dependability
- Reliable Vehicle
- Animal Safety
- Environmental Conditions
- Wound Care
- Pet Waste Removal
- Exotic Pet Care
- Pet Taxi
- Housekeeping Duties
- Safety Procedures
- Exercise Regimens
- Specialized Care
- Human and Animal Safety
- Emergency Situations
- Active Listening
- Laundry Duties
- Critical Thinking
- Complex Problem-Solving
- Direct Care
- Maintaining Clean Work Areas
- Dietary Supplements
- Customer Communication
- Treatment Options
- Attention to Detail
- Physical Care Needs
- Team Player
- Warm and Friendly
- Food and Beverage Service
- High-Energy and Stamina
- Customer Service and Rapport
- Ability to Lift 30 Pounds
- Server Improvements
- Social Perceptiveness
- Guest Accommodations
- Contamination Prevention
- Dining Area Maintenance
- Course Suggestions
- Glassware Polishing
- Guest Satisfaction
- Hospitality Service Expertise
- Table Bussing
- Daily Specials Memorization
- Energetic and Outgoing
- Kitchen Sanitization
Timeline
Dog Walker/Pet Sitter
Doodlebug Dog Walker
02.2021 - 12.2022
Dog Walker/Pet Sitter
Barksley
01.2020 - 11.2020
Dog Walker/Pet Sitter
Ally & Indy
04.2019 - 12.2019
Hostess/Server
Nandos Peri Peri
08.2017 - 04.2019
Associate of Arts - Psychology
Northern Virginia Community College
High School Diploma -
Mount Vernon High School
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