Lizbeth A. Nisbeth
Hendersonville,TN
Summary
Highly dependable, ethical, reliable leader and support specialist with over 20 years of experience in outcome-oriented customer service and office management/administrative duties.
Specializing in optimizing productivity and efficiency, while working effectively with cross-functional teams to ensure operational and service excellence. Including blending advanced organizational, technical and business acumen across various environments.
Overview
26
26
years of professional experience
Work History
Receptionist Manager
Legacy Village Of Hendersonville
06.2023 - Current
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Implemented effective appointment management procedures and timely communication of delays or changes to reduce client wait times.
- Facilitated seamless communication between departments as the primary point of contact for incoming calls, messages, and inquiries.
- Contributed to office cost reduction initiatives by monitoring inventory levels of supplies and making informed purchasing decisions.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses based on needs analysis.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
- Organized and updated databases, records and other information resources while ensuring accuracy in records keeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize client relation.
- Developed and organized filing system to manage department documents.
- Managed supervisor itinerary, appointments and streamlined scheduling procedures.
- Coordinated office events, seminars and meetings for both staff and clients.
- Assisted in the development and implementation of company-wide training programs focusing on customer service excellence among all employees.
- Ensured compliance with company policies and procedures through regular audits of front desk operations.
Receptionist/Librarian/Office Clerk
Nason Yeager Gerson Harris & Fumero
08.2005 - 03.2022
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Assisted in successfully planning events by coordinating logistics, securing venues, arranging catering services, and overseeing guest registration processes.
- Experienced with court processes, jurisdiction and legal documents.
- Updated, evaluated, cataloged and processed law library books and periodicals in all formats for all firm departments, maintained law library and management software.
- Prolaw workshare program. Input Attorney's billable hours into.
- Oversaw all mail and packages (incoming and outgoing). Sorted, distribute mail including properly routing all correspondence of over 30 attorneys.
- Assisted with attorney projects which included confidential information and time sensitive matters.
- Provided support to Attorneys, Paralegals and staff including, but not limited to printing documents, drafting letters, memos and other correspondences.
Data Processor/Coordinator
Lynn University
05.1998 - 03.2004
- Input, organized, and cataloged students financial aid files in accordance with federal, state and institutional regulations and guidelines for the purpose of determining eligibility and awarding financial aid. Ensured timely and accurate processing of all documents related to these tasks.
- Manages data, reports, documents and file management utilizing the University systems.
- Maintains appropriate confidentiality as required and necessary.
- Assisted students with financial aid questions and providing front desk coverage.
- Coordinator for the work study program.
Education
Associate of Science - Business
CTU Online
Online06.2013
Associate Degree - Business
Lynn University
Boca Raton, FL12.2002
High School Diploma -
Belize City High School
Belize City05.1981
Skills
- Business Correspondence
- Operational Improvements
- Clerical Support
- Workflow Processes
- Inquiry Requests
- Office Organization
- Inventory Oversight
- Organizational Management
- Microsoft Office
- Department Leadership
- Customer Satisfaction Evaluation
- Orientation and Training
- Supply Distribution
- Service Provider Sourcing
- Equipment Purchase Planning
- Mind Manager
- Document Review
- Records and Database Management
- Coordinate Service Contracts
- Service Quality Standards
- Material Preparation
- Personnel Needs Assessments
- Sensitive Document Disposal
- Planning and Prioritization
- Company Representation
- Business Needs Identification
- Train Staff
- Operational Standard Development
- Client Observations
Timeline
Receptionist Manager
Legacy Village Of Hendersonville
06.2023 - Current
Receptionist/Librarian/Office Clerk
Nason Yeager Gerson Harris & Fumero
08.2005 - 03.2022
Data Processor/Coordinator
Lynn University
05.1998 - 03.2004
Associate of Science - Business
CTU Online
Associate Degree - Business
Lynn University
High School Diploma -
Belize City High School