Natasha Allen
Abilene,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
Work History
Custodian
Abilene Independent School District
Abilene, TX
04.2024 - Current
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Notified building managers about needed repairs to maintain public safety.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed company uniform, performance and security policies with every job.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
Delivery Driver
Mercy Delivery/ Amazon
Abilene, TX
05.2022 - 10.2023
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Reported delays and accidents to stations using telephones or two-way radios.
- Utilized GPS and maps for efficient route planning.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Notified customers of delays to decrease calls to support.
- Reported mechanical problems encountered with vehicles to dispatch.
- Navigated routes with relevant map programs and GPS systems.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
- Checked tires for proper inflation before leaving on each route.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Market Street
Abilene, TX
12.2021 - 04.2022
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Checked personal identifications during alcohol and tobacco sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
- Greeted customers promptly and responded to questions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Maintained work area and kept cash drawer organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Merchandise Stocker
Goodwill
Abilene, TX
11.2021 - 03.2022
- Organized backroom storage areas for efficient retrieval of items.
- Cleaned shelves, counters, displays and other areas within the store regularly.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Participated in promotional events such as seasonal sales or special discounts as needed.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Ensured proper labeling on all products to ensure accuracy of pricing and product details.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Inspected products for defects or damages prior to stocking shelves.
Associate Clerk
Seven Eleven
Abilene, Texas
05.2016 - 08.2019
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Conducted price checks and updated pricing information as needed.
- Processed sales transactions accurately and efficiently at the cash register.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained records related to sales for store management.
- Verified accuracy of promotional signs within store environment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Organized store displays to ensure maximum visibility of products.
- Demonstrated excellent customer service skills at all times.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted with loading and unloading deliveries from vendors.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ensured the cleanliness and tidiness of the store.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
Cook
Whatabuger
Abilene, TX
06.2017 - 08.2018
- Used standardized recipes and other instructions to prepare food.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Organized storage areas for efficient usage of space.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Checked completed orders for correct quantity and quality.
- Resolved customer complaints regarding food quality or services provided.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Customer Service Representative
Teleperformance
Abilene, TX
01.2010 - 01.2013
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products and services to customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided exceptional customer service to ensure customer satisfaction.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Abilene High School
Abilene, TX06-2009
Cisco Junior College
Abilene, TXSkills
- Restroom sanitation
- Customer service
- Supply restocking
- Time management
- Floor maintenance
- Chemical safety
- Inventory management
- Record keeping
- Problem solving
- Communication skills
- Attention to detail
- Team collaboration
- Effective communication
- Conscientious and Detail-oriented
- Multitasking and prioritization
- Decision-making
- Safety standards and protocols
- Sanitation techniques
- Floor polishing
- Active listening
- Willingness to learn
- Supply delivery
- Written communication
- Equipment maintenance
- Communication and interpersonal skills
- Work independently
- Timely paperwork completion
Timeline
Custodian
Abilene Independent School District
04.2024 - Current
Delivery Driver
Mercy Delivery/ Amazon
05.2022 - 10.2023
Cashier
Market Street
12.2021 - 04.2022
Merchandise Stocker
Goodwill
11.2021 - 03.2022
Cook
Whatabuger
06.2017 - 08.2018
Associate Clerk
Seven Eleven
05.2016 - 08.2019
Customer Service Representative
Teleperformance
01.2010 - 01.2013
High School Diploma -
Abilene High School
Cisco Junior College