Natasha Anderson
1091 Parkland Place Rd Greenwood ,SC
Summary
Resourceful and experienced professional. Offering expertise in customer service, coordination and management skills . Detail-oriented team player with strong communication skills. Handles multiple projects simultaneously with a high degree of accuracy. Energetic current Front Desk Agent with top-notch relationship-building skills and money-handling abilities. Multitasks smoothly to handle guest and staff needs. Reliable in maintaining accurate records and preventing fraudulent issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Excellent time management skills and providing problem-solving skills. Hardworking and passionate, eager to secure the Front Desk Manager position, at THE INN ON SQUARE. Ready to help the team achieve company goals.
- A candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Processing reservations, assigns rooms and handles payments. Outstanding leadership abilities with in-depth knowledge of guest request and each room maintenance.
- Warm and friendly individual who helps guest in any situation. Enjoys working closely with team members to deliver positive guest experience. My Experience as a Front Desk Agent in a busy environment and encounters with our guest keeps our guest returning, happy and valued. .
Overview
3
3
years of professional experience
Work History
Teller, Senior Accounting Manager, Assistant CFO
Southeast Federal Credit Union
- Analyzed and reported on financial data to support business decisions.
- Generated monthly and quarterly financial statements for executive review.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Completed bi-weekly payroll for company employees.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Managed banking reconciliations and monthly balance sheet statements.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Conducted internal audits to verify accuracy and compliance with applicable standards.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Contributed to hiring, training and development of accounting teams.
- Implemented cost control procedures and cost management processes, saving company $Amount.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated accounting team on forecasting, financial statuses and financial strategies to assist in annual budget creation.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Created and maintained financial databases for data entry, tracking and reporting.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Developed and maintained system of internal controls to prevent fraud and abuse.
- Developed and implemented various procedures to improve accounting process.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Monitored and reported suspicious activity in line with bank security policies.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted with training of new tellers on policies and procedures.
- Processed customer transactions promptly, minimizing wait times.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Front Desk Agent
Inn On The Square
04.2020 - Current
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Developed and maintained positive relationships with guests for satisfaction.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered customer telephone calls promptly and appropriately handled needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Stored guest valuables in safe and individual boxes for security.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor Of Applied Arts -
SUNY College At Old Westbury
Old Westbury, NYSkills
- Community Organization
- Operational Efficiency
- Business Requirements
- Corrective Actions
- Proper Staffing
- Manager Coaching and Training
- Presentation Manager
- Customer Relationship Management
- Customer Service Process Improvement
- Operational Standards
- Brand Awareness Generation
- Customer Loyalty
- Employee Performance Reviews
- Special Assignments
- Motivational Leadership
- Quality Control Guidelines
- Staff Evaluations
- Goal Attainment
- Staff Scheduling
- Effective Customer Service
- Ability to Adapt
- Maintaining Accountability
- Inventory Control
- Negotiation and Conflict Resolution
- Administration and Reporting
- Accounting Spreadsheets
- Scheduling and Coordinating
- Nightly Audits
- Office Management
- Guest Satisfaction
- Hospitality Service
- Hotel Reservations
- Lobby Maintenance
- Guest Inquiries
- Telephone Reservations
- Check in and Checkout Procedures
- Office Supplies and Inventory
- Bookkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
ALWAYS THINK POSITIVE
Timeline
Front Desk Agent
Inn On The Square
04.2020 - Current
Bachelor Of Applied Arts -
SUNY College At Old Westbury
Teller, Senior Accounting Manager, Assistant CFO
Southeast Federal Credit Union
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