Natasha Andrade
Alameda,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Manager
Starbucks
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor
Starbucks
10.2005 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Assistant Head Director
Bladium
01.2009 - 03.2011
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Updated database of contacts and resources for company-wide distribution.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
Education
Bachelor of Arts - Liberal Arts And General Studies
California State University - East Bay
Hayward, CA09.2020
Associate of Arts - Liberal Arts And General Studies
College of Alameda
Alameda, CA06.2018
Skills
- Personnel Development
- Employee Training
- Project Management
- Partnership Building
- Risk Management
- Team Development
- Promotional Planning
- Operations Management
- Budget Administration
- Customer Service Management
- Marketing and Promotions
- Training and Mentoring
- Problem-Solving
- Delegating Work
- Recruiting and Hiring
- Relationship Building and Management
- Root Cause Analysis
- Strategic Thinker
- Leading Staff Meetings
- Multitasking and Organization
- Budget Development
- Staff Supervision
- Policies and Procedures
- Leadership Development
Timeline
Manager
Starbucks
06.2022 - Current
Assistant Head Director
Bladium
01.2009 - 03.2011
Supervisor
Starbucks
10.2005 - Current
Bachelor of Arts - Liberal Arts And General Studies
California State University - East Bay
Associate of Arts - Liberal Arts And General Studies
College of Alameda
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