Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Andrade

Tempe,AZ

Summary

Adept at delivering superior customer service and fostering meaningful relationships, I leveraged my problem-solving abilities and professionalism to enhance client satisfaction and drive business growth at Primerica. Skilled in multitasking and adaptability, I consistently met or exceeded targets, ensuring compliance and high standards in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Independent Contractor

Instacart
05.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Cashier

Safeway
08.2011 - 11.2014
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Provided detailed information about company insurance products.
  • Worked in high-volume, competitive sales environment.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
  • Set up policies and completed all documentation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated clients on insurance policies and procedures.

Independent Contractor

Doordash
10.2023 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Consulted with customers to assess needs and propose optimal solutions.

Insrance Producer

Primerica
01.2023 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
  • Provided detailed information about company insurance products.
  • Worked in high-volume, competitive sales environment.
  • Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
  • Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
  • Set up policies and completed all documentation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated clients on insurance policies and procedures.

Janitor

Ability 360
08.2017 - 02.2018
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
  • Maintained high standard of cleanliness and sanitation in high-traffic areas, preventing spread of germs and contributing to healthier environment.
  • Kept building spaces premises clean inside and outside.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Addressed minor maintenance issues promptly to prevent further damage or escalation.
  • Responded quickly to urgent maintenance requests from building occupants or management staff members.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Checked in and stocked inventory throughout facility.
  • Reported damages and hazardous conditions to management for further action.
  • Moved furniture for cleaning and set up for special events.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Education

Certificate - Medical Assistant

ATI Tech
Albuquerque, NM
05.2009

Skills

  • Multitasking Abilities
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Professionalism
  • Time management abilities
  • Adaptability

Timeline

Independent Contractor

Instacart
05.2024 - Current

Independent Contractor

Doordash
10.2023 - Current

Insrance Producer

Primerica
01.2023 - Current

Janitor

Ability 360
08.2017 - 02.2018

Cashier

Safeway
08.2011 - 11.2014

Certificate - Medical Assistant

ATI Tech

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Natasha Andrade