Natasha Archer
Houston
Summary
Compassionate and observant Patient Sitter at St Luke's Patients Medical Center, adept at enhancing patient comfort and morale. Leveraged strong communication skills and basic medical terminology to provide emotional support and assist with daily activities, significantly reducing falls risk and ensuring high-quality care during hospital stays.
Overview
13
13
years of professional experience
Work History
Bank Teller
Wells Fargo Bank, N.A.
02.2016 - 03.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Reconciled cash drawer and resolved discrepancies.
Patient Sitter
St Luke's Patients Medical Center, East Sam Houston Pkwy S
04.2016 - 01.2025
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Contributed to overall hospital efficiency by completing assigned tasks in a timely manner, ensuring optimal levels of care were maintained at all times.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
Customer Service Representative
Harris County Toll Road Authority
04.2015 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Harris County Tax Office
05.2012 - 03.2016
- Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
- Reduced delinquent accounts through diligent follow-up on outstanding balances and negotiating payment plans.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Marque Learning Center
Houston, TXNone - Criminal Justice
Houston Community College
Houston, TXSkills
- Stress tolerance
- Basic medical terminology
- Feeding assistance
- Light housekeeping
- Patient communication
- Emotional support
- Environment management
Timeline
Patient Sitter
St Luke's Patients Medical Center, East Sam Houston Pkwy S
04.2016 - 01.2025
Bank Teller
Wells Fargo Bank, N.A.
02.2016 - 03.2025
Customer Service Representative
Harris County Toll Road Authority
04.2015 - 04.2019
Customer Service Cashier
Harris County Tax Office
05.2012 - 03.2016
High School Diploma -
Marque Learning Center
None - Criminal Justice
Houston Community College
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