Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natasha Laws

Greeneville,TN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

22
22
years of professional experience

Work History

Starbucks Manager

Food City
Jonesborough, TN
08.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Nurse

State Of Franklin Healthcare Associates
Johnson City, TN
02.2021 - 02.2022
  • Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
  • Provided nursing care for patients with various medical diagnoses and treatments.
  • Administered medications and treatments in accordance with physician orders.
  • Ensured that all documentation was accurate and up-to-date according to established guidelines.
  • Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
  • Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
  • Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Managed intravenous medication to stabilize patient heart and blood pressure.

Material Handler

John Deere
Greeneville, TN
01.2017 - 01.2022
  • Received and distributed incoming materials to designated areas.
  • Maintained accurate inventory records of all received items.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Operated forklift in a safe manner to move large shipments within the facility.
  • Monitored stock levels and placed orders when necessary to replenish supplies.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Provided support in organizing special projects involving large quantities of merchandise.
  • Updated job knowledge by participating in educational opportunities such as seminars or trainings.

Department Manager

Mcdonalds
Greeneville , TN
02.2002 - 12.2017
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Negotiated contracts with suppliers for materials used by the Department at competitive rates.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Followed safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

South Greene High School
Greeneville, TN
05-2005

Associate of Science - Nursing Science

Walters State Community College
Morristown, TN

Skills

  • Staff Development
  • Marketing
  • Business Administration
  • Financial Management
  • Expense Tracking
  • Workforce Management
  • Performance Management
  • Strategic Planning
  • Verbal and written communication
  • Staff Training and Development
  • Performance Evaluations
  • Time Management
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Schedule Preparation

References

References available upon request.

Timeline

Starbucks Manager

Food City
08.2023 - Current

Nurse

State Of Franklin Healthcare Associates
02.2021 - 02.2022

Material Handler

John Deere
01.2017 - 01.2022

Department Manager

Mcdonalds
02.2002 - 12.2017

High School Diploma -

South Greene High School

Associate of Science - Nursing Science

Walters State Community College

Similar Profiles

CREATE PROFILE
Natasha Laws