Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Baker

Hickory,NC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced work environment.

Overview

22
22
years of professional experience

Work History

Team Lead -Senior Recruitment Specialist

AMN Healthcare
07.2012 - Current
    • Source qualified Healthcare Professionals through internet, phone, email, social media and creative recruiting techniques.
    • Seek additional source databases including job boards, blogs and social media avenues, job fairs, local schools, alumni, etc.
    • Submit Healthcare Professionals to an RPO Recruiter/Account Manager by using specified guidelines to identify if a Healthcare Professional qualifies for an open RPO position.
    • Consult with Healthcare Professionals on current situation and ideal situation, listening for unspoken needs to gain commitment to engage in the recruitment process now or at a possible future time.
    • Educates potential Healthcare Professionals on all AMN RPO positions including tangible and intangible benefits, by using a consultative selling approach and a foundational background of the position in order to increase the amount of candidates submitted to RPO clients.
    • Communicate excitement and a sense of urgency with potential Healthcare Professionals by using excellent questioning skills and directing the conversation towards areas of greatest personal benefit to the Healthcare Professionals to demonstrate how AMN RPO can help them meet their goals.
    • Consult with Healthcare Professionals to build or upgrade resume, education history, licensing, updated work history, specialty, and any other related documents to complete their profile and submit to RPO Recruiter/Account Manager.
    • Enter detailed information during conversations with potential Healthcare Professionals to help account manager highlight top selling point of candidates during submission process.
    • Respond to incoming Chat conversations initiated by Travel Recruitment Team.
    • Prioritize and initiate follow-up calls and emails with potential Healthcare Professionals taking into account the current demand of the specialty, Healthcare Professionals discipline, clinical specialty, quality of experience, and date of contact in order to achieve monthly submission goals.
    • Post and update internal and external job postings according to high priority positions.
    • Coordinate Pre-Employment Paperwork associated with internal and external processes.
    • Support administrative and marketing duties as needed.

Accounts Payable / Data Entry

Vanguard Furniture
08.2010 - 07.2012
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
  • Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
  • Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
  • Reduced the number of overdue invoices for improved cash flow management.

Administrative Assistant to the CEO

Unifour Financial Services
01.2008 - 07.2010

    Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the to CEO and Office Manager. Coordinated travel arrangements, maintained database and ensured the delivery of premium service. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

    Highlights: Serve as Assistant to the Office Manager; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.

    • Prepare general correspondences, memorandums, reports, schedules, purchase orders and other materials from rough draft, copy, marginal notes or verbal instruction.
    • Maintain appointment calendar, schedule appointments, conferences, and meetings.
    • Collect and prepare data for records and reports,
    • Maintain records and generate appropriate reports.
    • Requisition supplies and materials for office and office copy equipment.
    • Receive, route, sort, and process mail.
    • Perform multi-pragmatic tasks successfully.
    • Maintain filing system as required by supervisor.

Customer Service Representative

First American Cash Advance
01.2005 - 01.2008
    • Process Customers loans.
    • Maintain supporting documentation files and current Customer addresses.
    • Process Customer statements, key data, post transactions, and verify accuracy of input to reports generated.
    • Monitor unpaid Accounts.
    • Receive and receipt cash items and third party reimbursements.
    • Post and reconcile payments to Customer ledgers.
    • Balance daily batches and report; prepare income reports and statistics.
    • Distribute reports.
    • Maintain Customers demographic information and data collection systems.
    • Perform a variety of general clerical duties, including telephone reception, mail distribution, and other routine functions.
    • Assist in preparing documentation and responses for legal inquiries, litigation, and court appearances.
    • Ensure strict confidentiality of financial records.
    • Perform miscellaneous job-related duties as assigned .

Senior Bank Teller

Branch Banking & Trust
05.2002 - 01.2005
  • Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
  • Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
  • Assisted customers with loan applications and document preparation, facilitating a streamlined approval process for borrowers.
  • Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.

Education

High School Diploma -

St Stephens High
Hickory, NC

No Degree -

Catawba Valley Community College
Hickory, NC
2011

Skills

  • Organized
  • Proactive
  • Self-motivated
  • Detail-oriented
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Access
  • MS Project
  • MS Publisher
  • Windows

Timeline

Team Lead -Senior Recruitment Specialist

AMN Healthcare
07.2012 - Current

Accounts Payable / Data Entry

Vanguard Furniture
08.2010 - 07.2012

Administrative Assistant to the CEO

Unifour Financial Services
01.2008 - 07.2010

Customer Service Representative

First American Cash Advance
01.2005 - 01.2008

Senior Bank Teller

Branch Banking & Trust
05.2002 - 01.2005

High School Diploma -

St Stephens High

No Degree -

Catawba Valley Community College
Natasha Baker