Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Barnett

Linden,US

Summary

Accomplished Application Support Analyst with a focus on driving customer satisfaction and technical reliability post-release. Demonstrated ability to resolve intricate application challenges and execute system improvements, resulting in elevated user satisfaction. Effective communicator skilled in identifying software enhancements and managing support operations at various levels. Committed to providing outstanding customer care through personalized interactions and comprehensive support strategies.

Overview

14
14
years of professional experience

Work History

Application Support Analyst

KINECTIVE
Gilbert, US
05.2023 - Current
  • Monitor software incidents, offering tailored solutions for Credit Unions' integration needs.
  • Create, maintain, and update Check21 software and server related documentation for internal and customer use.
  • Manage Salesforce tickets, ensuring swift resolution and increased client satisfaction.
  • Collaborate with Credit Unions for proactive problem-solving and communication.
  • Spearhead innovative solutions for complex Credit Union challenges.
  • Drive continuous improvement in support processes, significantly enhancing system performance.

Quality Assurance Coordinator

VOLUNTEERS OF AMERICA-GREATER NY
New York, US
08.2022 - 04.2023
  • Supported the AVP of Quality Assurance & Research, and the Director of Data Quality & Systems in daily operations.
  • Managed QA help desk analyzed agency-wide incident reports, and developed staff training for electronic health records, enhancing operational efficiency.
  • Streamlined incident reporting processes, leading to improved data accuracy and faster response times across the organization.
  • Provided crucial support to AVP and Director in daily operations, fostering a collaborative environment and ensuring smooth workflow.
  • Meticulously reviewed incident reports, identifying trends and areas for improvement in organizational processes and safety protocols.
  • Developed and implemented new training methodologies for electronic health records, enhancing operational efficiency and data accuracy.

Specialist I (Financial Systems Analyst)

MEMORIAL SLOAN KETTERING CANCER CENTER
New York, US
09.2011 - 08.2022
  • Provided end-user application support for all ERP and related applications. This included troubleshooting errors, and coordinating with vendors, managing support tickets.
  • Designed and developed training programs for financial applications to orient users and management to new application functionality as it relates to business processes.
  • Provided comprehensive end-user support for ERP applications, troubleshooting issues and managing vendor relationships to ensure smooth operations.
  • Bridged communication between hospital administrators and IT teams, facilitating workshops to gather requirements for seamless system implementation.
  • Conducted thorough application testing, executing systems and integration test plans to guarantee quality and reliability of assigned projects.

Education

Bachelor of Science - Information Science

University of Pittsburgh-Pittsburgh Campus
Pittsburgh, PA

Skills

  • Salesforce CRM and SciQuest
  • Troubleshooting and incident reporting
  • Quality assurance and application testing
  • Customer service and user support
  • Documentation and training development
  • Business analysis and ERP applications
  • Staff training and systems testing

Timeline

Application Support Analyst

KINECTIVE
05.2023 - Current

Quality Assurance Coordinator

VOLUNTEERS OF AMERICA-GREATER NY
08.2022 - 04.2023

Specialist I (Financial Systems Analyst)

MEMORIAL SLOAN KETTERING CANCER CENTER
09.2011 - 08.2022

Bachelor of Science - Information Science

University of Pittsburgh-Pittsburgh Campus

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