Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organization.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Consulate Health Care
07.2022 - Current
Bringing 24 years of experience managing the business office at two long-term care /short-term rehab facilities.
Proficient in handling various insurance billing types, including Medicare, Medicaid, Managed Care, and Commercial Insurance.
Expertise in collections, Medicaid approval process, Medicaid portal knowledge, 148s, 142s, Insurance verification, bank reconciliation, and Resident Trust Fund. Proficient in daily census, cash disbursements, Accounts Payable, Account Receivable, Social Security Rep Payee, and GL coding. Skilled in using Word, Excel, Publisher, and 10key.
Successfully managed accounts receivable and allocated resources to maximize productivity and profitability.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
Maintained a professional demeanor by staying calm when addressing unhappy or angry residents or family members.
Point Click Care software.
AHT software
Improved workflow efficiency by streamlining office processes and implementing new business office solutions.
Updated reports, managed accounts, and generated reports for the company database.
Resolved financial discrepancies and customer billing issues with timely attention.
Business Office Manager
Riverview Care Center
11.2015 - 07.2022
Manage a mid-sized Long Term Care Facility Business Office
Medicare, Medicaid, Commercial Insurance billing
Medicaid approvals, Medicaid portal knowledge, 148's, 142's, Insurance verification, bank reconciliation, Resident Trust Fund, daily census, cash disbursements, Accounts Payable, Account Receivable, Social Security Rep Payee, AHT software, knowledge of Word, Excel, Publisher, 10key, and GL coding.
Improved workflow efficiency by streamlining office processes and implementing new business office solutions.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Updated reports, managed accounts, and generated reports for the company database.
Resolved financial discrepancies and customer billing issues with timely attention.
Business Office Manager
Pierremont Healthcare Center
01.2012 - 12.2015
Managed a mid-sized Long Term Care Facility Business Office
Medicare, Medicaid, Managed Care, and Commercial Insurance billing
Medicaid approvals, 148s, 142s, Insurance verification, bank reconciliation, Resident Trust Fund, daily census, cash disbursements, Accounts Payable, accounts receivable, Social Security Rep Payee, AHT software, knowledge of Word, Excel, Publisher, 10key, and GL coding.
Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.