Natasha Battles
Jacksonville,FL
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing multi-unit properties. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
7
7
years of professional experience
Work History
Property Manager
Karya Management
05.2023 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Assistant Property Manager
Karya Management
09.2022 - 05.2023
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Keep accurate records of all resident and tenant correspondence.
- Follow up on delinquent tenants and coordinated collection procedures.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Complete Invoices in OPS- Real Page.
- Create renovation requests in SWIM- Real Page.
- Review rental prices in AIRM to ensure competitive rates, sustainable capacity, and revenue risk.
Leasing Manager/ Acting Assistant Manager
ZRS Management
08.2019 - 04.2021
- Collected, completed, and processed lease applications.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Managed daily and weekly marketing and leasing plans.
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Administered operations to handle needs of more than 200 tenants across 375 property units
Assistant Property Manager/Acting Property Manager
S2 Residential
05.2018 - 08.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy
Assistant Property Manager
Robbins Property Management
01.2017 - 05.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Decreased operating costs 50% by implementing cost control procedures
Education
Associate of Science - Business Management
Midlands Technical College
West Columbia, SCSkills
- Fair Housing Laws Knowledge
- Tenant Relations
- Performance Optimization Strategies
- Collections Procedures
- Rental Pricing Strategies
- Maintenance Oversight
- Vacancy Marketing
- Office Staffing
- Rent Pricing Optimization
- Real Page
- AppFolio
- Yardi
- Resman
- Budget Variance Reports
- Delinquency Reports
- AME Reports
- Invoicing
Timeline
Property Manager
Karya Management
05.2023 - Current
Assistant Property Manager
Karya Management
09.2022 - 05.2023
Leasing Manager/ Acting Assistant Manager
ZRS Management
08.2019 - 04.2021
Assistant Property Manager/Acting Property Manager
S2 Residential
05.2018 - 08.2019
Assistant Property Manager
Robbins Property Management
01.2017 - 05.2018
Associate of Science - Business Management
Midlands Technical College
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