Natasha Belcher
Hyattsville,MD
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
10
10
years of professional experience
Work History
Clinical Administrative Assistant III
DaVita Kidney Care, Inc.
Washington , DC
12.2014 - Current
- Upkeep front desk as presentable. Manage incoming calls and visitors with utmost professionalism.
- Interact closely with the Medical Director, doctors, charge nurses, and patients and use effective interpersonal, active listening, and communication skills.
- Receive and route incoming calls, with correspondence, to promote timely communication.
- Process and monitoring of permanent and transient patient admissions in PPS and Siebel eService database.
- Print and collect admission forms, copy insurance cards, and coordinate patient information for billing and insurance processing.
- Assist Insurance Counselor and ROPS with patient insurance issues and any necessary steps to recover billing claims.
- Help with administrative clinic work, such as making Vascular Access, Internal Medicine, and Cardiology appointments. Also, completing nephrology medical documentation requests.
- Check stock to determine medication, laboratory, medical, and office inventory by restocking supplies and submitting purchase orders in iProcurement and Coupa weekly.
- Gathered medical data in Snappy and placed Pharos formulary requests for medication orders.
- Set up for FHM and IDT/Core and Homeroom meetings, coordinating catering for Teammate Morale.
- Write and respond to emails, memorandums, and business letters for patients, Facility Administrator, and facility correspondences.
- Scan and update employee information into Village Records' electronic database.
- Manage physical and digital files. Monitor and update reports to coordinate staff and patient schedules daily in Maestro.
- Support Facility Administrator with new DaVita initiatives in Flight Deck and Anaplan business reporting.
- Gather and sort data for Monthly Operations Report with Big 4, focusing on Clinical Leader, Create a Special Place, OPS Excellence, and Growth. Also, in Big 4 Operation Expense Financial Drill Down.
- Assist with Concur expense reports for facility teammates and Facility Administrator monthly.
- Coordinate repairs for equipment and work orders for the physical plant to keep the facility functional and operating.
- First point of contact for patient and teammate issues, to refer to Facility Administrator for chain of command and resolution.
- Attend quarterly meetings and enter data into the ESRD Network 5/EQRS system.
Education
Associate of Arts - Business Administration, Healthcare Administration
American InterContinental University
Schaumburg, IL05.2012
Certified Hemodialysis Technician
NNCC
01-2005
High School Diploma -
Parkdale High School
Riverdale, MD06.1999
Skills
- Prioritizing patients
- Team building
- Computer skills
- Data management
- Multi-line phone operations
- Critical thinking
- Resiliant
Timeline
Clinical Administrative Assistant III
DaVita Kidney Care, Inc.
12.2014 - Current
Associate of Arts - Business Administration, Healthcare Administration
American InterContinental University
High School Diploma -
Parkdale High School
Certified Hemodialysis Technician
NNCC
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