Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Bellard

Hilliard,OH

Summary

Successful Administrative Assistant with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation.

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Healthcare practices and documentation requirements.

Overview

17
17
years of professional experience

Work History

Accounts Specialist II

JPMorgan Chase
10.2023 - Current
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Working with card holders and merchants to come to resolution in regards to disputed claims by card holder. While continuing to uphold visa rules and regulations reviewing documentation closely submitted by merchants to submit pre-arbitration, as well as arbitration for any rebuttals on dispute denials received by merchants
  • Work closely with merchants to resolve chargebacks.
  • Fact-checking other professionals on project to ensure data and information accuracy.
  • Working with company leadership to define project objectives, processes, policies, procedures and rules.

Accounts Specialist I

JPMorgan Chase & Co
10.2022 - Current
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Working with sensitive customer information while also working with cardholders to obtain accurate information to support disputed claims while also maintaining information that upholds and abides by VISA rules & regulations.
  • Calling merchants and clients to resolve incoming disputes
  • Follow up on escalated issues with coaching and mentoring to learn appropriate solutions.
  • Responsible for researching and resolving card holder disputes, maintained card holder satisfaction and reduced losses

Administrative Assistant8

Keystone Peer Review Organization
07.2015 - 01.2020
  • Answering incoming calls, assisting individuals and forwarding calls to appropriate department/assessor.
  • Developed strategies to streamline and improve office procedures.
  • Provides administrative and clerical support to Director of Operations and team, including faxing, copying, scheduling appointments and conferences and ordering supplies.
  • Maintains all contract and confidential correspondence files and assures they remain confidential and current.
  • Print and mail out letters to send to consumer’s guardians.
  • Reviewing incoming faxes and uploading/entering information onto company’s software
  • Helping with Medicaid project while using different software to input confidential.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Customer Service Representative

Molina Healthcare
06.2014 - 07.2015
  • Responded to customer requests for products, services, and company information.
  • Achieve individual performance goals as it relates to call center objectives
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Respond to incoming calls from members and providers including provider claims calls.
  • Demonstrate positive working relationships with peers and effectively manage conflict
  • Attend meetings and training sessions as scheduled
  • Assist members that called in with questions regarding enrollment.
  • Respond to incoming calls from members and providers including provider claims calls.
  • Engage and collaborate with other departments as applicable

Order Entry Administrator

Abbott
12.2011 - 04.2014
  • Targeted new customers to grow geographic reach and increase revenue.
  • Processed orders using SAP received via phone, fax, or other electronic means.
  • Managed inventory to ensure requested product was available, computed prices and any appropriate discounts.
  • Provided customer support by addressing complaints.
  • Prepared contracts and invoices.
  • Verified customer’s information was correct and up-to-date.
  • Checked customer’s account for credits and outstanding payments.
  • Informed customers of shipping dates and any delay, notifying appropriate department of order and shipping date.
  • Reviewed orders for accuracy and completion.

Central File Administrator

JPMorgan Chase
03.2007 - 08.2011
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized, and sorted incoming documents.
  • Pulled encoded error checks from image system.
  • Printed refund checks while notating specific accounts using RAL system.
  • Prepped and scanned invoices to be distributed to proper department.
  • Obtain & review documents for acceptability against loan conditions.
  • Review title insurance, flood, tax certificates, and surveys to ensure they meet Chase guidelines.

Education

Bachelor of Science - Health Care Administration

Columbia Southern University
Orange Beach, AL
12.2023

Dental Assistant Diploma - Dental Assisting

Ohio Business College
Orange Beach, AL
07.2012

Skills

  • Audit Support
  • Cost accounting
  • Payroll Processing
  • Cash Flow Management
  • Terms negotiation
  • Invoice Processing
  • Document Management
  • Schedule Coordination
  • Client Engagement
  • Billing resolutions
  • Microsoft Office proficiency
  • Account Administration

Timeline

Accounts Specialist II

JPMorgan Chase
10.2023 - Current

Accounts Specialist I

JPMorgan Chase & Co
10.2022 - Current

Administrative Assistant8

Keystone Peer Review Organization
07.2015 - 01.2020

Customer Service Representative

Molina Healthcare
06.2014 - 07.2015

Order Entry Administrator

Abbott
12.2011 - 04.2014

Central File Administrator

JPMorgan Chase
03.2007 - 08.2011

Bachelor of Science - Health Care Administration

Columbia Southern University

Dental Assistant Diploma - Dental Assisting

Ohio Business College

Similar Profiles

CREATE PROFILE
Natasha Bellard