Natasha Bertram
Burnet,US
Summary
Dedicated addiction professional with almost 13 years of personal sobriety and a passion for helping others. Experienced in supporting individuals on their recovery journey and providing a reliable source of strength and guidance. Committed to being a positive role model, inspired by personal experiences, and motivated to make a difference.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intern
Bluebonnet Trails Community Services
Marble Falls, TX
01.2024 - 07.2024
- Assisted in providing addiction counseling services and supported clinical staff in treatment plans.
- Worked closely with clients to develop coping strategies and support recovery processes.
- Gained hands-on experience in a community-based mental health and addiction treatment setting.
- Provided referrals to community resources related to drug and alcohol prevention, intervention, and recovery services.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Educated clients on the dangers of using drugs and alcohol as well as relapse prevention strategies.
- Facilitated psycho-educational groups focused on understanding addiction, triggers, cravings, and coping skills.
- Provided crisis intervention when needed to support clients through challenging situations.
- Maintained accurate records of all client interactions including assessments, progress notes, discharge summaries.
- Assessed clients for co-occurring mental health disorders such as depression or anxiety that may be contributing to their substance use disorder.
Certified Criminal Justice Addictions Professional
Management & Training Corporation - Halbert Unit
Burnet, TX
10.2018 - 05.2021
- Conducted intake interviews for newly admitted individuals
- Facilitated intake process for new inmates
- Ensured timely submission of all necessary paperwork
- Ensured accuracy and completion of necessary forms for compliance
- Collaborated with inmates to establish and strategize their future objectives
- Had on-call videos with patients (inmates), lawyers, and sometimes judges.
Cashier, Asst. Kitchen Mgr, Asst. Store Mgr, General Store Manager
Stripes Convenience Store
Burnet, TX
04.2012 - 11.2017
- Implemented effective cost control measures into new annual budgets, which helped decrease overspending and ensure a sustainable financial future.
- Facilitated smooth implementation of PDI program by providing training, coaching, and mentoring to staff
- Managed the development of compelling store displays to enhance customer interest
- Scheduled all shifts based on customer traffic and employee strengths
- Implemented an innovative employee recognition initiative, resulting in enhanced productivity and boosted morale.
- Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top ranking as an industry leader
- Managed employee recruitment and termination processes
- Created employee schedules for both store and kitchen staff.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
Cashier
Ampride Convenience Store
Ropesville, TX
10.2011 - 04.2012
- Maintained well-stocked cashier lanes and store shelves to drive sales
- Processed 150+ daily transactions with speed and precision, ensuring accuracy in order fulfillment.
- Handled cash transactions for issuing receipts, refunds, change, and tickets
- Provided exceptional customer service while taking orders to ensure satisfaction
- Verified customer pricing through barcode scanning and completed sales transactions
- Organized and reported financial data for tracking payment histories and supporting financial accounting
- Ensured register balance through proactive cash counting during the opening and closing of shifts
- Arranged items on shelves to enhance their organization
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Processed credit cards, checks, gift cards, and coupons.
Home Health Aide
Interim HealthCare of Lubbock TX
Lubbock, TX
03.2010 - 10.2011
- Administered all necessary medications as directed by the care plan
- Established a strong and trusting rapport with each client in order to provide the best possible care and assistance
- Assisted patients with daily chores and errands by transporting patients to appointments, cleaning personal spaces, and purchasing supplies
- Helped clients with laundry, meal preparation, and other duties
- Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
Education
Master of Science - Addiction Counseling
Purdue University
West Lafayette, IN09-2024
Bachelor of Science - Addiction Counseling
Purdue University
West Lafayette, IN01.2021
High School Diploma -
Penn Foster College
Scottsdale, AZ01.2016
Skills
- Communications
- Knowledge of state regulations
- Caseload management
- Computerized charting specialist
- Compassionate client care
- Mentoring and coaching
- Organization
- Customer service
- Staffing management
- Interpersonal skills
- Team development
- Supply Restocking
- Spreadsheet tracking
- Referral Coordination
- Crisis Intervention
- Aftercare follow up
- Client Advocacy
- Treatment Planning
- Assessment skills
- Individual Counseling
- Motivational Interviewing
- Time Management
- Problem-solving aptitude
- Active Listening
- Interpersonal Communication
- Goal Setting
- Clinical interventions
- Group Therapy
- Problem-Solving
- Stress management techniques
- Psychosocial Assessments
- Professionalism
- Effective Communication
- Attention to Detail
- Self Motivation
Certification
- Certified Criminal Justice Addictions Professional, 10/2018, 03/16/2025
- First Aid/CPR Certified
- Licensed Chemical Dependency Counselor Intern, Expires 07-29-2029
Timeline
Intern
Bluebonnet Trails Community Services
01.2024 - 07.2024
Certified Criminal Justice Addictions Professional
Management & Training Corporation - Halbert Unit
10.2018 - 05.2021
Cashier, Asst. Kitchen Mgr, Asst. Store Mgr, General Store Manager
Stripes Convenience Store
04.2012 - 11.2017
Cashier
Ampride Convenience Store
10.2011 - 04.2012
Home Health Aide
Interim HealthCare of Lubbock TX
03.2010 - 10.2011
Master of Science - Addiction Counseling
Purdue University
Bachelor of Science - Addiction Counseling
Purdue University
High School Diploma -
Penn Foster College
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