Natasha Betancourt
GREEN VALLEY,Arizona
Summary
Dynamic Front Office Assistant at 5 Star Collision Center with strong communication and organizational skills. Proven ability to enhance customer satisfaction through effective scheduling and meticulous document management. Proficient in QuickBooks, ensuring accurate financial records and timely follow-ups, while fostering positive relationships with clients and vendors.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
5 Star Collision Center
03.2024 - Current
- Greet customers and visitors, maintaining the Check-In Sheet to ensure an organized flow.
- Answer phone calls and route them to the appropriate team members; track voicemails and ensure timely follow-up and message relay.
- Manage incoming and outgoing faxes, emails, and documents.
- Schedule estimates and appointments for new customers and track opportunities.
- Provide customers with updates regarding vehicle repairs, towed vehicle arrivals, repair completion dates, and other relevant information.
- Notify Estimator of any core charges for customer invoice credits.
- Tag customer keys before release to production for repair services.
- Ensure accurate completion of all customer paperwork.
- Create repair orders for scheduled customers and maintain the repair process.
- Send supplements to insurance adjusters and follow up as needed.
- Coordinate with car rental vendors, ensuring the log is up-to-date and rental contracts are processed accurately.
- Safeguard and maintain customer information according to company standards.
- Prepare daily bank deposits and manage all financial records.
- Maintain a clean and organized reception area, including restocking supplies and ensuring a professional appearance.
- Collect payments from customers, including insurance checks and E1 payments, and organize receipts.
- Manage physical copies of invoices and statements, ensuring they are accurately recorded and filed in CCC software.
- Prepare paperwork packets for customers dropping off vehicles for repairs in the upcoming week.
- Maintain an inventory of office supplies and notify the manager when reorder is necessary.
- Ensure all office areas, including windows, counters, kitchenette, and bathrooms, are clean and properly stocked.
- Design and send thank you cards to customers, fostering positive relationships and promoting customer satisfaction.
- Water office plants as part of maintaining the office environment.
- Follow company safety rules, ensuring personal safety and the safety of others.
- Accurately record and report necessary information in a timely manner.
- Adhere to company employee policies and maintain a professional and supportive work ethic.
Bra Fitting Specialist
Dillard's
04.2022 - 03.2024
- Demonstrated expertise in measuring and assessing customers for bra size, fit, and style preferences.
- Actively listened to customers to determine their individual needs and desires, offering personalized fitting recommendations.
- Maintained accurate records of customer measurements, purchases, and fitting notes.
- Provided professional advice regarding correct fitting techniques for bras and other lingerie items.
- Handled cash register transactions efficiently, even during peak business hours.
- Addressed customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction.
Senior Lead
Old Navy, Gap
09.2019 - 04.2022
- Acknowledged and assisted customers in locating merchandise and ensured an exceptional shopping experience.
- Promoted customer loyalty by educating shoppers about loyalty programs and offering personalized suggestions.
- Supported all areas of the sales floor, fitting rooms, checkout, and back-of-house operations to ensure smooth store operations.
- Delegated projects and tasks to staff members to maintain workflow and ensure timely completion.
- Trained new hires, ensuring they understood store procedures, product knowledge, and customer service expectations.
- Processed and distributed shipments, ensuring timely stocking of merchandise.
- Filled in for management as needed, overseeing store operations and managing staff.
Sales Associate
The Children's Place
07.2016 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Effectively marketed credit card accounts
Education
No Degree - Cosmetology
Empire Beauty School
Tucson, AZ09-2009
High School Diploma -
Flowing Wells High School
Tucson, AZ05-2008
Skills
- Effective communication skills
- Office administration skills
- Fundamental QuickBooks proficiency
- Scheduling & Coordination
- Workplace organization
- Accounts receivable handling
- Document organization and data entry
- Proficient multitasking abilities
- Safety protocol implementation
- Attention to detail
Timeline
Front Office Assistant
5 Star Collision Center
03.2024 - Current
Bra Fitting Specialist
Dillard's
04.2022 - 03.2024
Senior Lead
Old Navy, Gap
09.2019 - 04.2022
Sales Associate
The Children's Place
07.2016 - 09.2017
No Degree - Cosmetology
Empire Beauty School
High School Diploma -
Flowing Wells High School
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