Natasha Báez
Caguas,PR
Summary
Results-driven Claims Executive with a strong background in Property & Casualty claims management, optimizing workflows and ensuring data accuracy. Proven ability to enhance claim resolution timelines and foster relationships with insureds, brokers, and carriers.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Claims Executive
Aon Risk Solutions
San Juan, Puerto Rico
03.2024 - Current
- Manage full-cycle Property and Casualty claims, including commercial liability, property and auto.
- Conduct detailed policy analyses and liability for complex claims.
- Prepare executive-level reports for high-profile corporate and government accounts.
- Improve claim resolution timelines by optimizing internal systems, documentation workflow, and prioritizing cases.
- Build and maintain strong relationships with insureds, brokers and carriers to support effective claim outcomes.
Claims Analyst
Aon Risk Solutions
San Juan, Puerto Rico
10.2021 - 03.2024
- Reviewed claim submissions for accuracy and compliance with company policies.
- Communicated with clients to gather necessary information for claim resolution.
- Evaluated documentation and evidence to determine claim validity and eligibility.
- Maintained detailed records of claims activity and client interactions for reporting purposes.
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
Executive Assistant
Aon Risk Solutions
San Juan , Puerto Rico
06.2020 - 10.2021
- Processed endorsements, renewals, and annual policy reviews.
- Assisted clients with insurance inquiries and policy details.
- Answered customer inquiries regarding insurance policies, coverage options and claims processes.
- Ensured that all paperwork was properly completed prior to submitting it for processing.
- Responded promptly to customer emails and phone calls inquiring about their policies or requesting assistance with a claim process.
- Provided administrative support to the insurance team by filing documents, updating records, preparing reports and scheduling appointments.
- Prepared invoices for payment of premiums due from customers.
Receptionist
Aon Risk Solutions
San Juan, Puerto Rico
01.2019 - 06.2020
- Managed central phone operations, visitor check in, and appointment coordination.
- Organized incoming mail, scanned documents, and maintained client and office records.
- Performed clerical support tasks to the commercial lines departament.
- Coordinated meeting logistics, including room reservations and equipment setup.
- Assisted with office supply inventory, ensuring availability of essential materials.
Education
Bachelor Of Business Administration (BBA) - Management
Universidad Ana G. Mendez
Orlando, Online Program05-2028
Skills
- Property & Casualty Claims Management
- Policy Analysis & Coverage Evaluation
- Client & Account Relationship Management
- Claims Reporting & Documentation
- Problem resolution
- Government Claims Handling
- High-Volume Case Processing
- Data Accuracy & Compliance
- Microsoft Office Suite (Excel, Word, Outlook)
- Relationship building
Certification
Business Income and Extra Expense OCS-6000121451
Accomplishments
2025 Aon Stars Awars - Platinum - Exellence Client Service
Timeline
Claims Executive
Aon Risk Solutions
03.2024 - Current
Claims Analyst
Aon Risk Solutions
10.2021 - 03.2024
Executive Assistant
Aon Risk Solutions
06.2020 - 10.2021
Receptionist
Aon Risk Solutions
01.2019 - 06.2020
Bachelor Of Business Administration (BBA) - Management
Universidad Ana G. Mendez