Natasha Biasucci
Spring,TX
Summary
Detail-focused Document Specialist known for high productivity and efficiency in task completion. Possess specialized skills in document management systems, information classification, and regulatory compliance. Excel at communication, teamwork, and problem-solving to enhance document processing and organization workflows.
Overview
10
10
years of professional experience
Work History
Senior Consumer Document Specialist
Vroom
Houston, Texas, United States
11.2018 - 02.2024
- Organize customer information in a customer's file for efficient processing
- Review and verify sensitive materials such as a driver's license, auto insurance, and vehicle titles
- Quality assures the structure and configuration of consumer contracts when they sell or purchase a vehicle with Vroom
- Confidentially manage, analyze, and process customers' credit applications, ensuring accuracy of customer data, and adherence to Vroom's processing policies
- Assist customers with their questions related to their contracts or the overall process
- Maintained organized and efficient document flows by using excellent planning and multitasking skills
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
Warranty Administrator
GROUP 1 AUTOMOTIVE
Houston, Texas, United States
06.2018 - 11.2018
- Review and understand the manufacturer's warranty policies and procedures
- Review every warranty repair order written for proper completion and accuracy
- Check each repair order against the vehicle's service history to avoid duplicate claims
- Verify that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards
- Communicates with service managers, advisors, technicians, and parts department to verify charges and services are documented
- Obtain proper management authorization for service charges
- Post final charges on completed repair orders, and make sure that necessary support documentation is attached
- Monitored factory recalls and announcements to stay on top of changes.
Business Development Coordinator
AUTONATION BMW OF THE WOODLANDS
The Woodlands, Texas, United States
08.2017 - 06.2018
- Managed high volume of customer inquiries by phone and email
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
- Scheduled service appointments
- Reviewed and Closed repair orders
- Collected, deposited, and reconciled payments
- Drive and Developed Business
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Senior Sales Advisor
DRIVETIME CAR SALES COMPANY
Houston, Texas, United States
10.2014 - 04.2017
- Consulted and guided customers as to the appropriate next step, based on their situation
- Built and maintained strong relationships and demonstrated excellent teamwork
- Received accolades for sales status: #2 in the region and #13 in the company nationwide in 2015
- Worked with clients and finance companies to find optimal solutions for financing
- Achieved and exceeded sales goals for continuous consecutive months
- Negotiated contracts and sales terms with new and existing clients
- Monitored sales team performance and provided constructive feedback
- Trained and developed approximately 10 new sales associates within the three years on the team
- Provided exceptional customer service to foster client loyalty and satisfaction
- Kept detailed track of sales and customer information, continuously updating data to maintain accuracy.
Operations Advisor
DRIVETIME CAR SALES COMPANY
Houston, Texas, United States
10.2013 - 10.2014
- Ensured that all sales documentation is properly prepared and completed
- Responsible for completing vehicle registrations
- Processed vehicle trade-ins and approved clean titles
- Answered multi-line phone system, made courtesy calls to customers
- Met with each customer to read/review purchase information
- Discreetly handled confidential information
- Copied, sorted, faxed, and filed documents and correspondence
- Ordered company supplies
- Proofread forms and documents to ensure accuracy
- Responsible for timely submission of purchasing documents
- Collected, arranged and input information into the database system.
Education
Bachelors - Business Administration and Management
TEXAS SOUTHERN UNIVERSITY
Texas, United States01.2013
Skills
- Archiving skills
- File systems coordination
- Electronic document preparation
- Workflow Coordination
- Data logging
- File Management
- Research capabilities
- Project Support
- Document Control
- Document Management
Timeline
Senior Consumer Document Specialist
Vroom
11.2018 - 02.2024
Warranty Administrator
GROUP 1 AUTOMOTIVE
06.2018 - 11.2018
Business Development Coordinator
AUTONATION BMW OF THE WOODLANDS
08.2017 - 06.2018
Senior Sales Advisor
DRIVETIME CAR SALES COMPANY
10.2014 - 04.2017
Operations Advisor
DRIVETIME CAR SALES COMPANY
10.2013 - 10.2014
Bachelors - Business Administration and Management
TEXAS SOUTHERN UNIVERSITY
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