Detailed-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.
Overview
22
22
years of professional experience
Work History
Scheduler II
Northside Hospital
08.2017 - Current
Accurately document all activities associated with pre-authorization requests within the appropriate systems.
Utilize critical thinking skills to analyze medical necessity criteria for each case.
Proactively identify issues that could impact timely approvals or denials of services.
Monitor the status of pending authorizations through web portals and phone calls.
Customer Service Representative II
Piedmont Healthcare
09.2016 - 08.2017
Resolved customer inquiries promptly and efficiently.
Utilized problem-solving techniques to identify solutions for complex customer inquires.
Developed strong customer relationships and loyalty through effective communication.
Assisted in training and mentoring new team members.
Patient Access Specialist II
Wellstar Health System
11.2003 - 09.2016
Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
Performed quality assurance functions on all entered data to ensure accuracy before submission.
Utilized advance computer skills to navigate multiple electronic health record systems with accuracy and efficiency.