Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATASHA BILLINGS

Temple,GA

Summary

Detailed-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance.

Overview

22
22
years of professional experience

Work History

Scheduler II

Northside Hospital
08.2017 - Current
  • Accurately document all activities associated with pre-authorization requests within the appropriate systems.
  • Utilize critical thinking skills to analyze medical necessity criteria for each case.
  • Proactively identify issues that could impact timely approvals or denials of services.
  • Monitor the status of pending authorizations through web portals and phone calls.

Customer Service Representative II

Piedmont Healthcare
09.2016 - 08.2017
  • Resolved customer inquiries promptly and efficiently.
  • Utilized problem-solving techniques to identify solutions for complex customer inquires.
  • Developed strong customer relationships and loyalty through effective communication.
  • Assisted in training and mentoring new team members.

Patient Access Specialist II

Wellstar Health System
11.2003 - 09.2016
  • Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
  • Performed quality assurance functions on all entered data to ensure accuracy before submission.
  • Utilized advance computer skills to navigate multiple electronic health record systems with accuracy and efficiency.

Education

Diploma -

Villa Rica High School
05.1998

Skills

  • Strong problem-solving
  • Analytical skills
  • Interpersonal Skills
  • Communication
  • Collaboration
  • Leadership
  • Critical thinking
  • Attention to detail

Timeline

Scheduler II

Northside Hospital
08.2017 - Current

Customer Service Representative II

Piedmont Healthcare
09.2016 - 08.2017

Patient Access Specialist II

Wellstar Health System
11.2003 - 09.2016

Diploma -

Villa Rica High School