Natasha Billups
Chesapeake,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and multi-tasking skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Safeway Residential
Chesapeake, VA
10.2024 - Current
- Instruct individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Assist individuals with daily living activities, such as bathing, dressing, and grooming.
- Encourage positive behavior through modeling appropriate responses, and reinforcing desired behaviors.
- Provide assistance to individuals with daily activities such as personal care, meal preparation, and medication reminders.
- Develop relationships with families of those receiving services to ensure continuity of care.
- Monitor individuals' behaviors, document observations, and report any changes or concerns to the supervisor.
- Accompany individuals on outings to promote independence and integration into the community.
- Advocate for disabled individuals to foster communication, self-expression, and achieve goals.
- Accompany or transport clients to appointments, errands, and social activities.
- Provide direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Client Solutions Specialist
CMA CGM
Norfolk, VA
08.2023 - 09.2024
- Answered ANL Oceania Customer Service phone lines within the allotted KPI to secure bookings and consult customers on intricate export issues.
- Corresponded with customers via email for booking request and updates and modifications.
- Cultivated a strong rapport with ANL Oceania customer base by personalizing each call or email to promote a Tier 1 level of customer service.
- Managed all aspects of the ANL Oceania Desk Email Boxes including, email and EBusiness bookings, CODs, tracking & tracing, documentation and provide Tier 1 level customer service to Oceania accounts ensure that our customers receive the highest level of service.
- Expedited all customer issues with high sense of urgency and reduce service failures.
- Ensured communication was clear and detailed to limit delays or misunderstanding amongst parties.
- Timely obtain Shipping Instructions and all necessary documentation for production of bills of lading including chasing of Docs (NDNL) and Rates Support as well as confirmation of weekly lifts from the ANL Oceania customer base.
- Liaison with ANL Oceania agencies including SSC, as well as internal departments, to proactively ensure smooth transport of goods to final destination in a cost effective and timely manner.
- Maintained close communication with Operations, Cargo Readiness and Trade to properly identify connection delays affecting ETA for Oceania services.
- Coordinated with peers and management to support ongoing issues and assistant in functions as needed. Knowledge and process improvement collaboration
Customer Experience Coordinator-Remote
Capital One
Arlington, VA
03.2022 - 07.2023
- Exercise sound independent judgement in receiving and responding to customer inquiries.
- Research and resolve customer issues in a timely and appropriate manner.
- Respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Document customer interactions in internal database to maintain customer service history details.
- Enhance industry and technical knowledge through active participation in learning and growth opportunities.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Manage multiple priorities
- Responsible for advising notice and consent on each call
- Skilled in conflict resolution to include working with diverse audience.
- Skills using personal computers, spreadsheets, word processing and automated information systems.
- Communicate effectively both orally and in writing.
Insurance Premium Specialist
Sentara Optima Health
Virginia Beach, VA
02.2015 - 06.2020
- Identified and resolved billing issues efficiently and accurately.
- Processed payments for various clients in a timely manner.
- Provided customer service support through phone, email, or other communication channels.
- Assisted customers with inquiries regarding payment processing.
- Collaborated with other departments within the organization to resolve any payment discrepancies.
- Investigated customer complaints relating to unpaid invoices.
- Analyzed past due accounts to determine appropriate action plans for collection.
Education
Some College (No Degree) - Industrial And Organizational Psychology
University of Phoenix
Phoenix, AZSkills
- De-escalation Techniques
- Lead development People skills
- Problem resolution Team building
- Data Entry
- Customer Account Management
- Customer Service
- Case load
- Compassionate caregiving
- Behavioral support
- Case documentation
- Client safety and first aid
- Behavior redirection
Affiliations
I enjoy feeding the less fortunate and working with the youth at my church to encourage uplift and mentor them.
Certification
- CPR certified
References
References available upon request.
Timeline
Direct Support Professional
Safeway Residential
10.2024 - Current
Client Solutions Specialist
CMA CGM
08.2023 - 09.2024
Customer Experience Coordinator-Remote
Capital One
03.2022 - 07.2023
Insurance Premium Specialist
Sentara Optima Health
02.2015 - 06.2020
Some College (No Degree) - Industrial And Organizational Psychology
University of Phoenix
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