Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

NaTasha Blackwell

San Diego,CA

Summary

Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Prime Therapeutics LLC
Minneapolis, Minnesota
06.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Magellan Health
12.2021 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Update account information to maintain customer records.

Customer Service Representative

Amerit Consulting Inc
12.2021 - 06.2022
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service Representative

Apex
10.2021 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Security Guard

Allied Universal Security
12.2018 - 01.2021
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

Associate of Science degree - Health and Human Services

Ultimate Medical academy
06.2021

High School Diploma -

Castlemont High School
08.2013

Bachelor of Arts - Early Childhood Education

Pacific Oaks College
Pasadena, CA

Skills

  • Strong Telephone Etiquette
  • Website Navigation
  • Customer Experience Management
  • Call Control
  • Online Chat
  • Call Center Operations
  • Fraud Prevention and Detection
  • Appointment Scheduling
  • Customer Inquiry Management (CIM)
  • Online Instruction
  • Billing Management
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Call Management
  • Product Knowledge
  • Information Security

Affiliations

Customer service oriented, client-centered professional with a collaborative approach to assess, plan, manage, and advocate for options and services. Communicates effectively with others to meet individual needs and coordinates available resources to promote quality outcomes. Certifications: First Aid, CPR, and AED. Experience includes working with vulnerable populations. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Manages time and priorities in multitask environments. Microsoft Office Applications - MS Word, MS PowerPoint, MS Excel; Typing Speed: 31 WPM.

Accomplishments

  • Certifications: First Aid, CPR, and AED.

Timeline

Customer Service Representative

Prime Therapeutics LLC
06.2023 - Current

Customer Service Representative

Amerit Consulting Inc
12.2021 - 06.2022

Customer Service Representative

Magellan Health
12.2021 - Current

Customer Service Representative

Apex
10.2021 - 12.2021

Security Guard

Allied Universal Security
12.2018 - 01.2021

Associate of Science degree - Health and Human Services

Ultimate Medical academy

High School Diploma -

Castlemont High School

Bachelor of Arts - Early Childhood Education

Pacific Oaks College

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NaTasha Blackwell