Natasha Bontemps
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Overview
19
19
years of professional experience
Work History
Case Manager
Horne LLP
Sacramento, CA
03.2020 - 10.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
Executive Assistant to the Chief Executive Officer
Pacific Ag Commodities
Sacramento, CA
02.2013 - 01.2018
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Obtained signatures for financial documents and internal and external invoices.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Conducted research and collected and analyzed data to prepare reports and documents.
Logistics Coordinator
Bay State Milling Company
Sacramento, CA
10.2010 - 08.2013
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
Customer Support Manager
Cingular Wireless
Sacramento, CA
01.2004 - 12.2010
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Spearheaded successful customer service division through strategic planning and analysis.
- Created operational protocols and customer service processes to improve staff performance.
- Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
- Automated document flow by maintaining special customer requests, call logs, sample results and invoicing data into salesforce database.
Education
Associate of Business Administration -
American River College
Sacramento, CA08.2024
High School Diploma -
BontempsWilliam Daylor
Sacramento, CA06.2002
Skills
- Documentation and Reporting
- Case Needs Assessment
- Case Management Tracking
- Data Entry and Analysis
- Sales Quota Management
- Shipping and Receiving Oversight
- Relationship Building
- Operating Procedures and Policies
- Profitability Assessments
Accomplishments
- Promoted from customer service to case manager, in less than 12-months.
- Developed relationships with 500 new clients and typically exceeded sales goals by 75%.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Exceeded sales goals by average of 75% in 1 year.
Timeline
Case Manager
Horne LLP
03.2020 - 10.2022
Executive Assistant to the Chief Executive Officer
Pacific Ag Commodities
02.2013 - 01.2018
Logistics Coordinator
Bay State Milling Company
10.2010 - 08.2013
Customer Support Manager
Cingular Wireless
01.2004 - 12.2010
Associate of Business Administration -
American River College
High School Diploma -
BontempsWilliam Daylor
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