Natasha Boone
ATLANTA,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admission counselor position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Inbound Contact Representative
HUMANA
07.2021 - 01.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
Service Manager
Wells Fargo & Company
03.2006 - 07.2021
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Complied with regulatory guidelines and requirements.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed strategic plans for day-to-day financial operations.
Education
Bachelor of Science - SOCIOLOGY
Georgia State University
Atlanta, GA05.2023
Skills
- Interview Skills Instruction
- Excellent Team Leadership
- Efficiency Improvement
- Social Perceptiveness
- Confidential Services
- Resource Prioritization
- Clerical Support
- Computer Technology
- Detailed Records and Reporting
- Social Sciences
- Attention to Detail
- Problem-Solving
Timeline
Inbound Contact Representative
HUMANA
07.2021 - 01.2023
Service Manager
Wells Fargo & Company
03.2006 - 07.2021
Bachelor of Science - SOCIOLOGY
Georgia State University
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