Natasha Borum
Dallas
Summary
Highly organized, detail-oriented and results-driven professional with 15+ years of experience in everything from customer service to program management to leadership, consistently exceeding expectations in fast-paced environments. Proven ability to lead teams, manage budgets, and deliver projects on time. Seeking a role where I can leverage my many skills gained in the federal workforce to achieve strategic goals in the private sector.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Program Manager
VA Great Lakes Health Care System
12.2020 - Current
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Mentored and supported multiple managers within the transportation departments at medical centers to create strong workplace culture
- Streamlined and monitored quality programs to alleviate overdue compliance activities
Supervisory Mobility Transportation Specialist
VA Northeast Ohio Healthcare System
07.2016 - 12.2020
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulation
- Facilitated employee training programs, fostering a culture of continuous improvement within the transportation department
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events
Program Analyst
VA Northeast Ohio Healthcare System (VANEOHS)
06.2015 - 07.2016
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes
- Managed contractor performance and compliance with contract terms and conditions; tracked obligations, monitored and audited invoices, monitored hours billed on the contract, & troubleshooted invoice holds
- Assisted with planning and coordinating day-to-day and special program activities
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information
Program Assistant
VA Northeast Ohio Healthcare System (VANEOHS)
03.2013 - 07.2015
- Assisted with planning and coordinating day-to-day and special program activities
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect
Human Resources Assistant
Ladeca Nursing Agency
01.2012 - 01.2013
- Researched, analyzed, interpreted, applied and explained human resources related rules, regulations, procedures and programs to employees, management and other customers
- Screened applicant resumes and coordinated both phone and in-person interviews
Claims Assistant
Department of Veterans Affairs
01.2012 - 01.2013
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information
Medical Support Assistant
Department of Veterans Affairs
01.2009 - 01.2012
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information
Education
Bachelor of Arts - Psychology
The University of Akron
Akron, OHMaster of Arts - Organizational Management
Ashford University
Clinton, IASkills
- Training and mentoring
- Problem-solving skills
- Strategic planning
- Project/Team leadership
- Performance Evaluations
- Managing Operations and Efficiency
- Professional and courteous
Certification
- FAC-COR I
- FAC-COR II
Affiliations
- Veterans Transportation Service, Board of Directors
- MDT College of Health Sciences, Advisory Board
- College Now Mentoring Program, Mentor
Degrees
- Masters in Organizational Management with specialization in Human Resources Management
- Bachelors in Psychology
Timeline
Senior Program Manager
VA Great Lakes Health Care System
12.2020 - Current
Supervisory Mobility Transportation Specialist
VA Northeast Ohio Healthcare System
07.2016 - 12.2020
Program Analyst
VA Northeast Ohio Healthcare System (VANEOHS)
06.2015 - 07.2016
Program Assistant
VA Northeast Ohio Healthcare System (VANEOHS)
03.2013 - 07.2015
Human Resources Assistant
Ladeca Nursing Agency
01.2012 - 01.2013
Claims Assistant
Department of Veterans Affairs
01.2012 - 01.2013
Medical Support Assistant
Department of Veterans Affairs
01.2009 - 01.2012
Bachelor of Arts - Psychology
The University of Akron
Master of Arts - Organizational Management
Ashford University
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