Natasha Boston
Industry Professional
HONOLULU,HI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Buffalo Wild Wings
03.2018 - Current
- Responsible for sales forecasting
- Food Cost of Sales and variances
- Oversees effective and efficient scheduling of labor for entire sports bar
- Reviews and analyzes overall inventory and ordering levels
- Responsible for maintaining guest feedback metrics
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw computer database and physical filing systems.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Maximized yearly profits through process optimization and improved training.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Assistant Manager
Rock N Fun
09.2016 - 02.2018
- Ability to manage a full-service restaurant
- Effectively completed all new hire paperwork
- Completed weekly scheduling for forty people
- Assist guests to ensure safety and satisfaction
- Effectively completed daily and weekly inventories
- Ensured that weekly food and liquor order are completed
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Restaurant General Manager
Kentucky Fried Chicken
10.2011 - 04.2016
- Managed thirty plus people daily
- Hired employees for the entire store
- Completed weekly scheduling
- Managed and completed payroll
- Ensured cost of sales were at or below target
- Completed daily and weekly inventory
- Ensured money management and security
- Followed safety procedures and techniques to provide every guest and employee with a safe experience and environment.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Business Management
Fort Hays State University
Hays, KSHigh School Diploma - K12 Thru 12th Grade General Education
Hays High School
Hays, KS05.2010
Skills
- Inventory Tracking and Management
- Business Leadership
- Oversee Administrative Functions
- Strategize Business Plans
- P&L Administration
- Hiring and Onboarding
- Process Development and Streamlining
- Payroll Administration and Timekeeping
- Morale Improvements
- Suggestive Selling
- Manage Operations
- Records Organization and Management
- Market and Competitor Research
- Waste Management and Reduction
- Materials Planning and Logistics
- Safety and Security Enforcement
- Budgeting and Cost Control
- Financial Reporting
- Training and Development
- Financial Leadership Abilities
- Sales Forecasting
- Customer Retention
- Closing Tactics and Contract Negotiations
Certification
- Servsafe Food Manager certified, expires 10/06/2025
- Servsafe Alcohol certified, expires 05/22/2024
- Honolulu liquor commission blue card holder. Approved by the state of HI to pour alcoholic beverages in any facility with a liquor license. Expires 07/27/2025
Timeline
Assistant General Manager
Buffalo Wild Wings
03.2018 - Current
Assistant Manager
Rock N Fun
09.2016 - 02.2018
Restaurant General Manager
Kentucky Fried Chicken
10.2011 - 04.2016
Business Management
Fort Hays State University
High School Diploma - K12 Thru 12th Grade General Education
Hays High School
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