Summary
Overview
Work History
Education
Certification
Earliercareer
Timeline
Generic

NATASHA BOUIE

Union City,Georgia

Summary

Customer-oriented, multifaceted, and innovative professional, with proven experience in customer service, sales, and administrative functions. Noted for strong commitment to promptly addressing client needs and concerns and providing first-rate customer support to boost efficiency and maximize sales potential. Effective at multitasking; able to work within diverse environments, completing assigned duties, and establishing rapport with various professionals from all levels and backgrounds. Accustomed to adapting to new work challenges toward self-efficiency and knowledge enhancement.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Travel Agent

ONETRAVEL

Reservation Agent

DELTA AIRLINES

Sales Associate

JCPENNEY

Help Desk Technician

LAMMICO PRACTICE MANAGEMENT

Help Desk Technician

PENDLETON MEMORIAL HOSPITAL

Computer Operator

PENDLETON MEMORIAL HOSPITAL

Customer Order Specialist

Home Depot
5/1/2 - Current
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
  • Reduced order errors through diligent review of product specifications before placing orders.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Provided exceptional customer service, resolving issues promptly and professionally.

Pro Desk Associate

Home Depot
02.2021 - 05.2023
  • Established relationships with guests to grow and retain client base.
  • Enhanced team collaboration with regular communication and updates on project progress.
  • Answered phones and assisted callers with inquiries.
  • Completed cashier and point of sale operations.
  • Boosted company reputation by providing exceptional customer service in all interactions.
  • Proven ability to learn quickly and adapt to new situations.

Head Cashier

HOME DEPOT
10.2013 - Current
  • Provide effectual assistance to customers through product information and problem resolution
  • Promptly respond to clients' questions regarding products, services, as well as procedures and policies
  • Process issuance of receipts, refunds, credits, and/or change due for the customers
  • Courteously greet customers while establishing positive environment to ensure the highest quality of customer service
  • Conduct documentation of all customer interactions in the computer system for tracking purposes
  • Employ keen attention to each customer's concerns and specifications in order to provide the highest customer satisfaction
  • Take charge of obtaining orders over the phone or in person while applying appropriate modifications as necessary
  • Maintain coordination with vendors to fulfill customer's requirements
  • Plan and implement safety, health, and security rules and regulations
  • Record purchases, sales, and requisition paperwork, along with non-monetary reports and documents
  • Assume responsibility in processing merchandise returns and exchanges
  • Ensure sufficient inventory levels by filling shelves and labeling item prices
  • Maintain adequate available cash by assessing checkout stations
  • Take charge of designating daily responsibilities to employees
  • Manage and guide colleagues as well as conduct on-the-job training
  • Oversee employees responsible for sales, inventory-taking, cash receipts reconciliation, and customer service

Blinds Specialist

HOME DEPOT
04.2002 - Current
  • Guarantee utmost customer satisfaction by welcoming customers, addressing inquiries, determining clients' needs and wants, providing merchandise recommendations, and demonstrating benefits of the products
  • Collect returns and exchange merchandise for customers
  • Provide hands-on support to clients by ensuring on-time and accurate completion of all special order and project installation
  • Arrange special orders and communicate with other stores to obtain required items
  • Handle quantity and cost estimation for merchandise including paint and floor covering
  • Identify security risks and thefts and apply appropriate actions to prevent uncertain situations
  • Keep abreast of current sales and promotions, payment and exchange policies, as well as security policies
  • Hold accountability in computing sales prices and total purchases and processing cash or credit card payment
  • Manage sales-related records while ensuring confidentiality of information

Service Desk

HOME DEPOT
01.2004 - 10.2013
  • Settled customer service and billing complaints through merchandise exchange, refunds, and bills adjustment
  • Transferred unresolved customer issues to designated departments for any further investigation
  • Monitored customer contacts and transactions including details of inquiries, complaints or comments, and actions performed
  • Conducted verification on implemented changes to ensure resolution of customers' complaints
  • Created documents and correspondence including damage claims, credit and billing inquiries, invoices, as well as service complaints
  • Carried out orders processing for goods requested through communication
  • Presented correspondence activities through files and records management

Education

Bachelor of Science - Computer Science

Dillard University
New Orleans, LA

Certificate - Aws Certification

Atlanta Technical College
Atlanta, GA
08.2025

Certification

Certificate in AWS Certification, In Progress, Atlanta Technical College, Atlanta, GA

Earliercareer

  • Travel Agent, ONETRAVEL, Atlanta, GA
  • Reservation Agent, DELTA AIRLINES, Atlanta, GA
  • Sales Associate, JCPENNEY, Metairie, LA
  • Help Desk Technician, LAMMICO PRACTICE MANAGEMENT, New Orleans, LA
  • Help Desk Technician, PENDLETON MEMORIAL HOSPITAL, New Orleans, LA
  • Computer Operator, PENDLETON MEMORIAL HOSPITAL, New Orleans, LA

Timeline

Pro Desk Associate

Home Depot
02.2021 - 05.2023

Head Cashier

HOME DEPOT
10.2013 - Current

Service Desk

HOME DEPOT
01.2004 - 10.2013

Blinds Specialist

HOME DEPOT
04.2002 - Current

Bachelor of Science - Computer Science

Dillard University

Certificate - Aws Certification

Atlanta Technical College

Travel Agent

ONETRAVEL

Reservation Agent

DELTA AIRLINES

Sales Associate

JCPENNEY

Help Desk Technician

LAMMICO PRACTICE MANAGEMENT

Help Desk Technician

PENDLETON MEMORIAL HOSPITAL

Computer Operator

PENDLETON MEMORIAL HOSPITAL

Customer Order Specialist

Home Depot
5/1/2 - Current

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