NATASHA BOUKNIGHT

• Lead daily operations of the highest revenue-generating restaurant outlet within the Hilton portfolio.
• Direct all aspects of restaurant operations including financial performance, forecasting, budgeting, labor controls, payroll management, inventory oversight, guest experience, and team development.
• Managed and developed team of over 60 team members and managers in high-volume operation serving 700+ guests daily, enhancing service delivery.
• Successfully reduced labor expenses while simultaneously increasing profitability through strategic staffing, scheduling, and productivity initiatives.
• Partner with executive leadership to align departmental objectives with hotel-wide operational and financial goals.
• Drove guest satisfaction initiatives through focused coaching and service excellence programs, resulting in improved guest experiences.
• Collaborate with culinary leadership on menu execution, promotions, and revenue-generating initiatives.
• Develop future hospitality leaders through mentorship, succession planning, performance reviews, and leadership coaching.
• Served as a key operational leader supporting large-scale hotel events, conventions, and VIP experiences.
• Hilton New Orleans Riverside
• Key Accomplishments
• Increased overall profitability while reducing labor costs.
• Improved service consistency through leadership visibility, coaching, and accountability initiatives.

• Supervised a large front-of-house team while maintaining exceptional guest service standards.
• Executed service improvement initiatives that enhanced guest satisfaction and streamlined operations.
• Collaborated with hotel leadership teams to successfully execute convention business, VIP events, and group functions.
• Managed operations at Hilton New Orleans Riverside
• Key Accomplishments
• Contributed to Top 10 TripAdvisor ranking performance.
• Developed future leaders through coaching and training initiatives.

• Managed daily operations, achieving consistent sales of $30,000 and serving over 700 guests daily.
• Led opening and closing operations, ensuring effective cash controls, optimal staffing deployment, and efficient guest recovery.
• Worked closely with culinary teams to ensure quality, consistency, and operational excellence.
• Assisted with recruiting, training, and scheduling, enhancing employee development initiatives.
• Reduced guest compensation costs by 30% through improved service recovery and team coaching.
• Assisted with recruiting, training, scheduling, and employee development.
• Maintained food safety, sanitation, and alcohol compliance standards.
• Hilton New Orleans Riverside
• Key Accomplishments

• Directed corporate social and private dining events to support smooth operations and maintain client satisfaction.
• Coordinated event planning from sales through execution to support client goals and maintain scheduled timelines.
• Collaborated with Culinary and Operations teams to support enhanced guest experiences through tailored event solutions.
• Coordinated event planning from sales through execution to maintain operational readiness.
• Coordinated with culinary and operations teams to support delivery of memorable guest experiences.
• Achieved significant project milestones to ensure successful completion of assigned work. to ensure successful completion of assigned work.
• Managed private dining event coordination and restaurant reservations to support seamless guest experiences.
• Coordinated client communications to align menu timing with event requirements.

• Oversaw bar operations, managed purchasing, inventory, and developed staff to enhance service quality.
• Coordinated private events and special functions, ensuring seamless execution and client satisfaction.
• Managed event sales and execution, upholding high service standards to maximize guest experience.
• Generated approximately $10,000 per month through catered events and private functions.
• Achieved recognition for exceptional event management skills.
• Managed bar operations, ensuring smooth service flow and consistent guest experience.
• Supervised bartending staff, assigned duties, and maintained service standards.
• Monitored inventory levels, ordered supplies, and reduced stock shortages.
• Trained new team members on drink preparation, POS use, and bar procedures.

Supported daily operations and matched team priorities with business goals.

• Assigned staff duties to maintain workflow consistency and service standards.
• Tracked team performance, reinforced service procedures, and supported smooth property transitions.
• Contributed to management team for First Ladies Luncheon 2026 and White House Correspondence Dinner 2026.