Natasha Boyd
Lowgap,NC
Summary
Self-motivated front desk agent with 9 years of experience in guest services. Pleasant personality coupled with talents in problem solving and management. Outgoing when greeting and communicating with others to maintain positive atmosphere. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
Work History
Internet Coordinator - BDR
Auto Direct
08.2022 - 12.2023
- Outbound calls
- Working different CRMs at once
- Calling new internet inquiries
- Setting and scheduling appointments
- Working with court systems, lawyers, and customers in regards to bankruptcy
- First point of contact for all customers
- Data Entry
Customer Service Representative
Magnet America
- Current
- I am responsible for putting in orders
- I speak to many customers every day; I help them with about orders, quotes
- I can run the shop works program as well as our older program, which are very detailed oriented
Administrative Assistant
Boyd's Auto
03.2020 - Current
- Managed day-to-day operations of Owner
- Handled phones and faxes
- Monitored office supplies
- Responded to emails/faxes
- General clerical support duties including filing, faxing and scheduling
Front Desk Agent
IHG Hotels & Resorts
11.2019 - 03.2020
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Responded to inquiries and room requests made online, by phone or email
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants
- Monitored reservations to track incoming parties and special events
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Secured guest valuables in main safe or individual boxes
- Supported daily operations of hotel front desk, including guest communication and concierge duties in manager's absence
Front Server
Primland Resort
08.2013 - 09.2014
- Communicated with customer to provide menu offering details and assist with decision-making
- Interacted effectively with fellow employees to stage food trays for distribution to customers
- Assisted coaching and training new employees
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members
- Tailored orders to address customer allergies and gluten concerns
- Reviewed orders against receipts so guests received requested items
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Sincerely welcomed and thanked guests to demonstrate appreciation for patronage
- Resolved issues quickly to satisfy customers and reduce wait times
- Operated cash register, collected payments and provided accurate change
- Assisted customers, including answering questions and preparing orders
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Provided exceptional service that reflected restaurant standards and core values
- Counted cash drawer at end of shift and prepared bank deposits
- Oversaw inventory in buffet, reporting replacement needs to kitchen management
Customer Sales Associate
AT&T Inc
01.2013 - 07.2013
- Built customer loyalty by placing follow-up calls to customers reporting product issues
- Explained company offerings to promote products and services to clients
- Contacted customers via phone and email in response to inquiries
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Maintained current store, product and promotional knowledge to drive consistent sales
- Followed all company policies, rules and procedures to promote company goals and maintain safety
- Promoted brand through event marketing, demonstrations and sales
- Helped customers by answering questions and locating merchandise
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Processed payments and maintained accurate drawers to meet financial targets
- Drove sales by effectively upselling and cross-selling products to maximize profitability
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
Shift Manager/Server
Brintle's Homestyle Restaurant
01.2011 - 01.2013
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
Education
Some College - General Studies
Surry Community College
Dobson, NC05.2012
Some College - Biology/ General Studies
Radford University
Radford, VA01.2011
Advanced High School Diploma -
Patrick County High School
Stuart, VA05.2010
Skills
- Guest amenities
- Transportation information
- Conflict management
- Payment oversight
- Credit and cash payments
- Effective planning
- Safety and security procedures
- Reservations
- Hospitality services
- Marketing
- Company policies and procedures
- Cash transactions
- Team oversight
- Oral and written communications
- Microsoft Office
- Inventory oversight
- Time management
- Bookkeeping
- Guest Services
- Social Media Management
- Event Marketing
- Presentation Skills
- Sales
- Event Planning
- Front desk
- Computer skills
- Hotel experience
- Microsoft Powerpoint
- Microsoft Excel
- Restaurant experience
- Management
- Employee relations
- Typing
- Leadership
- Supervising experience
- Hospitality
- Customer service
- Phone etiquette
- Organizational Skills
- Microsoft Word
- Cashiering
- Human Resources
- Communication skills
- Microsoft Outlook
- Catering
- Restaurant Management
- Customer support
- Windows
- IOS
- Technology
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- Building rapport
- De-Escalation Techniques
- Clerical Support
- Filing
- Dispute Resolution
- Customer Education
- Product Sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order Fulfillment
- Recordkeeping strengths
- Account updating
- Account Management
- Reading Comprehension
- Office equipment proficiency
- Proofreading
- Brand representation
- Sales closing
- POS systems expert
- CRM Software
- Strategic sales knowledge
- Key holder experience
- Shipping procedures understanding
- [Software] CRM system proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service fit, 09/21, Completed
- Food service: Customer situations, 09/21, Highly Proficient
- Receptionist, 01/20, Highly Proficient
- Administrative assistant/receptionist, 09/21, Proficient
- Basic attention to detail, 09/21, Familiar
- Advanced attention to detail, 11/21, Completed
Timeline
Internet Coordinator - BDR
Auto Direct
08.2022 - 12.2023
Administrative Assistant
Boyd's Auto
03.2020 - Current
Front Desk Agent
IHG Hotels & Resorts
11.2019 - 03.2020
Front Server
Primland Resort
08.2013 - 09.2014
Customer Sales Associate
AT&T Inc
01.2013 - 07.2013
Shift Manager/Server
Brintle's Homestyle Restaurant
01.2011 - 01.2013
Some College - Biology/ General Studies
Radford University
Advanced High School Diploma -
Patrick County High School
Customer Service Representative
Magnet America
- Current
Some College - General Studies
Surry Community College
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