NATASHA BOYNTON
Atlanta,Ga
Summary
Operations and people leader with 10+ years of experience managing multi-million-dollar retail environments. Expertise in team development, process improvement, financial reporting, and operational execution. Adept at translating data into action, improving effciency, and leading teams through change in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Store Manager
Petsmart
Tucker, Georgia
08.2016 - Current
- Led daily operations for a high-volume retail location, overseeing sales, payroll, inventory, and compliance.
- Managed monthly P&L reporting, controlling expenses and improving profitability.
- Developed and executed sales strategies that increased revenue and reduced shrink.
- Recruited, trained, and coached team members, improving performance and engagement.
- Implemented customer service initiatives that improved satisfaction and repeat business.
Sales Manager
SPORTS AUTHORITY
Atlanta, USA
04.2014 - Current
- Work with Store Manager and HR to recruit.
- Interview and hire associates.
- Develop and execute plans to exceed sales budget and achieve financial goals.
- Manage store recovery processes and ensure procedures are complete.
- Drive a high level of customer service.
- Develop local/community marketing programs to generate sales.
- Execute corporate initiatives.
- Protect all assets of the company.
Store Manager
SPORTS AUTHORITY
Hiram, USA
04.2014 - 08.2016
- Managed full-store operations including budgeting, merchandising, inventory, and staffing.
- Prepared annual budgets and analyzed variances to drive correction action.
- Improved operational efficiency and process customer experience through process improvement.
- Built and developed teams through process improvement.
- Fostered a strong sales and service culture aligned with company goals.
- Recruit, train and develop teams and talent.
Nike Brand Coordinator
SPORTS AUTHORITY
Alpharetta, USA
07.2006 - 04.2014
- Maintain Nike inventory.
- Ensure department/store standards are met.
- Provide the highest level of customer service.
- Accountable for increasing sales.
- Facilitate product training for associates throughout different departments.
- Attend bi-weekly manager's meeting.
- Act as a liaison between Nike, the store and corporate.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
American Intercontinental University
Atlanta, Ga01.2008
Skills
- Store & Multi-Unit Operations
- Team Leadership & Performance Coaching
- Hiring, Training & Talent Development
- Inventory Control & Shrink Reduction
- Payroll & Labor Optimization
- Process Improvement
- P&L Management & Budgeting
- Sales Strategy & KPI Tracking
- Customer Experience Management
- Compliance & Safety Standards
Accomplishments
- Recognized regionally with sales and service awards, maintained over 60% in customer satisfaction.
- Number 1 in the company with customer loyalty with 55%.
- Top in the district with metric attachments.
- Reduced shrink in my store to under 1%.
Timeline
Store Manager
Petsmart
08.2016 - Current
Sales Manager
SPORTS AUTHORITY
04.2014 - Current
Store Manager
SPORTS AUTHORITY
04.2014 - 08.2016
Nike Brand Coordinator
SPORTS AUTHORITY
07.2006 - 04.2014
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
American Intercontinental University