Natasha Branch
The Bronx,NY
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
11
11
years of professional experience
Work History
Benefits and Entitlement Specialist
Comunilife
01.2024 - Current
- Review and resolve rent bill errors.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Maintain tenant accounts along with rental payments and arrears.
- Prepare letters for assistance with rental arrears
- Providing assistance in obtaining and maintaining all government benefits and services
- Conduct initial assessments of current finances including sources of income, history/status of entitlements to determine eligibility in other systems.
- Provide support services to clients
- Responsible for conducting weekly seminars for clients
Administrative Assistant
Atlas Search LLC/Comunilife
09.2022 - 01.2024
- Adhere to all policies including procurement, and petty cash custodian
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Establish and maintain organized filing systems that record all contracts, program files, correspondence, documents, and reports
- Update and maintain various on-site program files and mailing lists.
- Prepare transmittal office supplies and purchases.
- Maintain and track program work order activities
- Prepare the purchase orders for program and office supplies, as needed and client needs
- Work collaboratively with case managers to provide rental arrears (via Real Page) for clients
- Assisted onboarding tenants with obtaining required documents
- Track client contributions for rent (via Real Page)
- Generated monthly rent bills and send out late notices
Medical Representative
Medrite
01.2022 - 11.2022
- Assess all intakes to determine that they have state issued ID and which benefits and entitlements they are eligible for
- Assist participants in the filing of claims for access to entitlements and benefits, including health insurance enrollment
- Establish an action plan to obtain necessary documents and enroll participants in entitlement programs Provide education for following preventative practices (proper hygiene, social distancing, etc.
- Provided feedback from field visits regarding product performance and issues encountered.
Field Service Representative
Ricoh USA
02.2019 - 09.2021
- Performs and assists with ensuring services are completed according to Ricoh Service Excellence requirements.
- Demonstrated product features and functionality to customers.
- Prepared detailed service reports for each job assignment.
- Works with a flexible schedule to cover time off request for contracted customers, onsite staff which may include managerial duties
- Knowledgeable of all daily operation and services offered within an account base
- Embraces the diverse customer environment and maintains excellent customer focus while performing on site duties
- Remain abreast of the current applicable rules and regulations for benefit enrollment;
- Identifying any issues and performing troubleshooting procedures
Environmental Services Housekeeper
Hackensack Meridian Health
08.2018 - 09.2018
- Provides clean and sanitary living conditions for the residents and staff
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Housekeeping carts and clean and stocked
- Floor equipment is in good repair
- Completed cleaning and carbonizing assignments adequately
- Completed floor cleaning and maintenance tasks as assigned
Customer Field Representative
Con Edison
01.2014 - 10.2017
- Communicated with customers daily by entering their homes and businesses
- Provided service to customer by reading their electric and gas meters
- Gathered feedback from customers regarding products and services.
- Created reports detailing progress towards meeting customer goals.
- Maintained accurate records of all interactions with customers.
- Built rapport with customers through effective and precise communication
- Resolved dissatisfied customer complaints
- Consistently produced results beyond expectations of supervisors
Education
High School Diploma -
Cathedral High School
New York, New York06-2000
Skills
- CUSTOMER RELATION
- QUALITY ASSURANCE
- PLANNING & RESOURCE MANAGEMENT
- STRATEGIC PLANNING
- FINANCIAL REPORTING
- CLIENT RELATIONSHIP
- TEAM LEADERSHIP
- EXPERTISE MEDICAID & MEDICARE
- AIRS
- AWARDS
- GOOGLE SUITES
- ACCESS HRA
- REALPAGE
Timeline
Benefits and Entitlement Specialist
Comunilife
01.2024 - Current
Administrative Assistant
Atlas Search LLC/Comunilife
09.2022 - 01.2024
Medical Representative
Medrite
01.2022 - 11.2022
Field Service Representative
Ricoh USA
02.2019 - 09.2021
Environmental Services Housekeeper
Hackensack Meridian Health
08.2018 - 09.2018
Customer Field Representative
Con Edison
01.2014 - 10.2017
High School Diploma -
Cathedral High School
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