Natasha Branch
The Bronx,NY
Summary
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
11
11
years of professional experience
Work History
Benefits and Entitlement Specialist
Comunilife
The Bronx
01.2024 - Current
- Review and resolve rent bill errors.
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Maintain tenant accounts along with rental payments and arrears.
- Prepare letters for assistance with rental arrears
- Providing assistance in obtaining and maintaining all government benefits and services
- Conduct initial assessments of current finances including sources of income, history/status of entitlements to determine eligibility in other systems.
- Provide support services to clients
- Responsible for conducting weekly seminars for clients
Administrative Assistant
Atlas Search LLC/Comunilife
The Bronx
09.2022 - 01.2024
- Adhere to all policies including procurement, and petty cash custodian
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Establish and maintain organized filing systems that record all contracts, program files, correspondence, documents, and reports
- Update and maintain various on-site program files and mailing lists.
- Prepare transmittal office supplies and purchases.
- Maintain and track program work order activities
- Prepare the purchase orders for program and office supplies, as needed and client needs
- Work collaboratively with case managers to provide rental arrears (via Real Page) for clients
- Assisted onboarding tenants with obtaining required documents
- Track client contributions for rent (via Real Page)
- Generated monthly rent bills and send out late notices
Medical Representative
Medrite
New York, New York
01.2022 - 11.2022
- Assess all intakes to determine that they have state issued ID and which benefits and entitlements they are eligible for
- Assist participants in the filing of claims for access to entitlements and benefits, including health insurance enrollment
- Establish an action plan to obtain necessary documents and enroll participants in entitlement programs Provide education for following preventative practices (proper hygiene, social distancing, etc.
- Provided feedback from field visits regarding product performance and issues encountered.
Field Service Representative
Ricoh USA
New York, NY
02.2019 - 09.2021
- Performs and assists with ensuring services are completed according to Ricoh Service Excellence requirements.
- Demonstrated product features and functionality to customers.
- Prepared detailed service reports for each job assignment.
- Works with a flexible schedule to cover time off request for contracted customers, onsite staff which may include managerial duties
- Knowledgeable of all daily operation and services offered within an account base
- Embraces the diverse customer environment and maintains excellent customer focus while performing on site duties
- Remain abreast of the current applicable rules and regulations for benefit enrollment;
- Identifying any issues and performing troubleshooting procedures
Environmental Services Housekeeper
Hackensack Meridian Health
Hackensack, New Jersey
08.2018 - 09.2018
- Provides clean and sanitary living conditions for the residents and staff
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Housekeeping carts and clean and stocked
- Floor equipment is in good repair
- Completed cleaning and carbonizing assignments adequately
- Completed floor cleaning and maintenance tasks as assigned
Customer Field Representative
Con Edison
New York, New York
01.2014 - 10.2017
- Communicated with customers daily by entering their homes and businesses
- Provided service to customer by reading their electric and gas meters
- Gathered feedback from customers regarding products and services.
- Created reports detailing progress towards meeting customer goals.
- Maintained accurate records of all interactions with customers.
- Built rapport with customers through effective and precise communication
- Resolved dissatisfied customer complaints
- Consistently produced results beyond expectations of supervisors
Education
High School Diploma -
Cathedral High School
New York, New York06-2000
Skills
- CUSTOMER RELATION
- QUALITY ASSURANCE
- PLANNING & RESOURCE MANAGEMENT
- STRATEGIC PLANNING
- FINANCIAL REPORTING
- CLIENT RELATIONSHIP
- TEAM LEADERSHIP
- EXPERTISE MEDICAID & MEDICARE
- AIRS
- AWARDS
- GOOGLE SUITES
- ACCESS HRA
- REALPAGE
Timeline
Benefits and Entitlement Specialist
Comunilife
01.2024 - Current
Administrative Assistant
Atlas Search LLC/Comunilife
09.2022 - 01.2024
Medical Representative
Medrite
01.2022 - 11.2022
Field Service Representative
Ricoh USA
02.2019 - 09.2021
Environmental Services Housekeeper
Hackensack Meridian Health
08.2018 - 09.2018
Customer Field Representative
Con Edison
01.2014 - 10.2017
High School Diploma -
Cathedral High School