Natasha Braskett

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
• Answered constant flow of customer calls with minimal wait times.
• Set up appointments with interested customers according to schedule availability.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

Daily duties included, but not limited to; providing intensive community based services such as coordination, advocacy, support and encouragement. completing a screening, intake or assessments for program. If qualified then information and referrals were made. Classes offered to learn how to remove barrier, or deal with a landlord and keeping up with ongoing client supportive services. Basic knowledge of google docs and microsoft word.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.